IT Manager

inKind • Austin, TX

10d • Onsite

About The Position

inKind is transforming restaurant financing and customer engagement through a fintech platform that provides restaurants with growth capital while helping consumers discover and enjoy dining experiences nationwide. As we continue to scale, we're looking for an experienced IT Manager to own and evolve the technology experience for our employees. This is an opportunity to shape a growing IT function, improve how we operate, and build the systems and processes that will support inKind's next stage of growth. This is a hands-on, player-coach role for someone who loves both building and operating. You'll own corporate IT across employee technology, identity and access, endpoint management, SaaS applications, IT security, office technology, vendors, and employee support. You'll assess what's working today, identify gaps, introduce better systems and automation, and create scalable processes as the company grows. We're looking for someone equally comfortable setting IT strategy, configuring an MDM policy, troubleshooting an employee issue, evaluating a vendor, or improving an onboarding workflow. You'll also partner closely with our Platform Engineering and Security teams on areas requiring deeper infrastructure or security expertise.

Requirements

• 5+ years of progressive corporate IT or IT operations experience.
• Experience building or significantly improving IT operations in a startup, high-growth, or rapidly changing environment.
• Strong hands-on experience with macOS and Google Workspace administration.
• Experience with MDM platforms such as Jamf, Kandji, Rippling, Intune, or Workspace ONE.
• Strong knowledge of IAM, SSO, MFA, endpoint security, and SaaS administration.
• Working knowledge of WiFi, DNS, DHCP, and connectivity troubleshooting.
• Experience managing vendors, hardware, software licensing, and IT spend.
• Strong communicator who is comfortable being both a leader and the person who jumps in to solve the problem.

Nice To Haves

• Built or scaled an internal IT function.
• Experience with Apple Business Manager, Ubiquiti/UniFi, Tailscale, or ITSM platforms.
• Experience supporting SOC 2, PCI, or similar compliance programs.
• Experience using scripting, APIs, automation, or AI to make IT more efficient.

Responsibilities

• Own and continuously improve our internal IT environment.
• Support a predominantly macOS environment and manage MDM, endpoint security, patching, and device lifecycle.
• Administer Google Workspace, Microsoft 365, Slack, and other SaaS platforms.
• Own IAM, SSO/MFA, onboarding/offboarding, and employee access.
• Build scalable IT processes, documentation, service standards, and automation.
• Troubleshoot employee technology, office WiFi, connectivity, conference rooms, and remote access.
• Manage hardware, software licensing, vendors, contracts, and IT spend.
• Partner with Platform Engineering and Security on infrastructure, networking, and security initiatives.
• Lead and develop IT support resources as the company grows.

Benefits

• Growth capital for restaurants
• Customer engagement platform
• Technology experience for employees
• Opportunity to shape a growing IT function
• Improve operations
• Build systems and processes for growth
• Hands-on role
• Player-coach role
• Own corporate IT
• Manage employee technology
• Manage identity and access
• Manage endpoint management
• Manage SaaS applications
• Manage IT security
• Manage office technology
• Manage vendors
• Manage employee support
• Assess current IT environment
• Identify IT gaps
• Introduce better IT systems and automation
• Create scalable IT processes
• Set IT strategy
• Configure MDM policy
• Troubleshoot employee issues
• Evaluate vendors
• Improve onboarding workflows
• Partner with Platform Engineering and Security teams
• Support macOS environment
• Manage MDM
• Manage endpoint security
• Manage patching
• Manage device lifecycle
• Administer Google Workspace
• Administer Microsoft 365
• Administer Slack
• Own IAM
• Own SSO/MFA
• Manage onboarding/offboarding
• Manage employee access
• Build scalable IT processes
• Build IT documentation
• Build IT service standards
• Build IT automation
• Troubleshoot employee technology
• Troubleshoot office WiFi
• Troubleshoot connectivity
• Troubleshoot conference rooms
• Troubleshoot remote access
• Manage hardware
• Manage software licensing
• Manage vendors
• Manage contracts
• Manage IT spend
• Partner on infrastructure initiatives
• Partner on networking initiatives
• Partner on security initiatives
• Lead IT support resources
• Develop IT support resources
• Create a clear, scalable operating model for internal IT
• Improve consistency and speed of employee onboarding and offboarding
• Establish accurate visibility into devices, assets, SaaS applications, licenses, and access
• Strengthen endpoint, identity, and access controls
• Improve reliability of Austin office technology environment
• Reduce recurring support issues
• Establish meaningful IT service metrics and reporting
• Build a roadmap for IT function evolution
• Equal Opportunity Employer
• Diversity is vital
• Fostering a varied and inclusive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed