IT Manager - Cloud Platform Services

Enterprise Mobility•Clayton, MO

1d•Hybrid

About The Position

Enterprise Mobility is seeking an IT Manager to lead the Cloud Platform Services (CPS) Platform Management team. CPS designs, implements, and supports the company’s AWS and Azure cloud infrastructure platforms, including the Public Cloud Framework (PCF), Cloud Enablement Engine (CEE), and Cloud Platform (CP). The team also owns and supports Terraform Enterprise (TFE), a foundational tool for cloud infrastructure provisioning and automation. The role leads engineers responsible for delivering and supporting these strategic platforms, overseeing lifecycle management, operational support, incident response, and enhancements. There may also be an opportunity to support Cloud Platform product operations. The position is eligible for a hybrid work schedule, with work-from-home flexibility and in-person attendance as needed at Enterprise Mobility’s Lakeside and/or Clayton Corporate HQ campus locations in St. Louis, Missouri. The candidate must reside in St. Louis or the immediate surrounding area. Candidates should expect identity verification, video interviews, technical skills validation, and verification of employment, education, and work authorization.

Requirements

Must be presently authorized to work in the U.S. without requiring employment sponsorship now or in the future.
Must reside in St. Louis, Missouri, or the immediate surrounding area.
At least 6 years of IT experience, including incident and lifecycle management.
At least 2 years of experience leading and managing technical teams, including employee development, regular one-on-ones, hiring, performance management, and motivating teams to achieve business objectives.
Strong experience supporting software development lifecycles, AWS/Azure cloud services, Terraform Enterprise, and modern DevOps practices.
Proven experience creating and maintaining a positive team culture.
Commitment to incorporating security into decisions and daily job responsibilities.
Strong leadership skills and ability to maintain effective working relationships with direct reports, peers, management, and IT teams or departments.
Strong problem-solving and analytical skills, including defining problems, collecting data, establishing facts, and drawing valid conclusions.
Knowledge of project management concepts and ability to manage multiple project responsibilities simultaneously.
Ability to build relationships and influence others to establish and grow the function within IT.
Ability to learn new technologies quickly and foster a strong sense of ownership.
Strong communication and listening skills, leadership presence, and excellent written and verbal communication.
Ability to ensure compliance with standards, processes, and procedures.

Nice To Haves

Bachelor’s degree in Computer Science, Computer Information Systems, Management Information Systems, or a related field.
Experience with Agile development practices, including Jira story creation and sprint activities and ceremonies.
Basic knowledge of Product Management best practices.
Experience with DevOps tools, including BitBucket, Jenkins, and Artifactory.
Experience managing platforms used by internal customers to deliver business services, such as Terraform Enterprise, SaaS, or PaaS.
Experience using ServiceNow for incident and change management.
Experience creating and maintaining annual technology roadmaps.

Responsibilities

Provide leadership in career planning and support, training, interviewing, hiring, rewarding, discipline, and performance reviews.
Build, coach, and grow a high-performing engineering team through mentoring and career development.
Foster a collaborative team culture that supports diversity and inclusion.
Manage the creation, enhancement, and upgrades of assigned cloud platforms, ensuring they remain current and secure.
Manage major incident response situations involving AWS and Azure infrastructure.
Communicate business goals and model company culture.
Manage time, expenses, and forecasting for areas of responsibility.
Lead resource planning and allocation to support business objectives.
Ensure development tools and processes align with security, compliance, and operational best practices.
Define goals, strategic solutions, roadmaps, and processes that support the department’s strategic vision.
Identify, develop, and implement policies, standards, and procedures that support team activities, and lead individuals in adhering to them.
Assess and prioritize work efforts in an environment where new work arrives daily.