IT Manager - Duck Creek

RLI Insurance•Chicago, IL

2d•Hybrid

About The Position

Under general management, the IT Manager leads IT professionals responsible for delivering, modernizing, and supporting business-critical technology solutions, including Duck Creek Billing and/or Policy platforms, payment solutions, and integrations with enterprise systems and applications. The role provides leadership and oversight for large-scale technology initiatives such as platform modernization, cloud transformation, system integration, and related technology delivery, with a focus on high-quality, high-value business outcomes. The IT Manager partners with business and IT leaders to translate business priorities into technology solutions, lead delivery across cross-functional and Agile teams, and align work with enterprise architecture, technology strategy, and organizational goals. The role develops and coaches IT professionals, builds effective teams, and ensures they have the skills and capabilities to support current operations and future transformation. Responsibilities span the full solution lifecycle, from requirements and design through implementation, testing, post-implementation support, and ongoing maintenance.

Requirements

Typically requires a bachelor’s degree in Information Technology, Business, or a related discipline or field.
At least 3 years of related experience leading or managing teams or project delivery, or an equivalent level of education and experience.
Proven leadership and management skills, including the ability to direct and oversee others’ work.
Ability to plan, oversee, track, and report on projects and technology delivery.
Quantitative and qualitative analytical skills for problem-solving.
Strong interpersonal and negotiation skills, including the ability to influence others.
Strong verbal and written communication skills.
Ability to learn new business functionality and technologies quickly and stay current with industry trends.
Experience developing IT talent through coaching and mentoring.
Experience managing Agile teams and understanding Agile ceremonies, delivery practices, and continuous improvement principles.
Experience leading cloud migration and modernization initiatives, coordinating cross-functional teams, managing delivery dependencies and risks, and transitioning legacy systems to cloud-based solutions.
Experience with payment solutions and integrations with enterprise systems and applications.
Demonstrated interest in and exploration of artificial intelligence, including practical use of AI tools to improve productivity, efficiency, problem-solving, or work processes.

Nice To Haves

Experience leading teams responsible for implementing, modernizing, and supporting Duck Creek Billing and/or Policy solutions.
Insurance industry or domain experience, including an understanding of policy administration and/or billing processes.
Experience with vendor and contract management.
Experience leading or supporting complex data migration initiatives.

Responsibilities

Manage relationships with managers, business stakeholders, IT customers, vendors, and technology partners.
Contribute to and implement business-area plans aligned with Business and IT strategy and direction.
Ensure adherence to company and IT enterprise standards, goals, processes, and policies, and communicate corporate and IT strategies.
Report on status, work progress, and project delivery, and initiate action to ensure projects, process improvements, and work efforts are delivered.
Use quantitative and qualitative data to identify obstacles to business value and address issues.
Assess team strengths and weaknesses, promote effective teamwork, evaluate work output, and provide timely feedback on quality and timeliness.
Develop, coach, and motivate IT professionals to improve performance and build skills.
Lead Developers, Business Analysts, Testers, and other technology professionals in implementing and supporting approved technology solutions.
Oversee all phases of the solution lifecycle, including requirements, design, implementation, testing, post-implementation support, and ongoing maintenance.
Provide design recommendations informed by architecture, technology strategy, and IT organizational direction.
Ensure User Acceptance Testing and user training are carried out as needed.
Lead teams using Agile delivery practices, including planning, prioritization, Agile ceremonies, and continuous improvement.
Coordinate delivery across enterprise systems and applications, including integrations and dependencies involving payment and third-party solutions.
Support vendor and partner relationships, including coordination of delivery commitments, contracts, performance, and dependencies, as applicable.

Benefits

Annual bonus plans.
Employee stock ownership plan (ESOP).
401(k) with an automatic 3% company contribution.
Annual 401(k) and ESOP profit-sharing contributions of up to 15% of eligible earnings.
Paid time off and holidays.
Paid volunteer time off.
Parental and family care leave.
Flexible and hybrid work arrangements.
Fitness center discounts and a free virtual fitness platform.
Employee assistance program.
Medical, dental, and vision benefits.
Flexible spending and health savings accounts.
Group life and AD&D insurance equal to 2x base salary, with voluntary life, critical illness, and accident insurance available for purchase.
Short-term and long-term disability benefits.
Training and certification opportunities.
Tuition reimbursement.
Education bonuses.
Educational opportunities and professional development, including insurance courses, in-house training, and other programs; RLI covers the cost of most programs, and employees typically earn a bonus upon successful completion of approved courses and certifications.