IT Manager - Duck Creek

RLI Insurance Company•Peoria, IL

9d•$109,559 - $159,682

About The Position

Under general management, the IT Manager leads IT professionals responsible for delivering, modernizing, and supporting business-critical technology solutions, including Duck Creek Billing and/or Policy platforms, payment solutions, and integrations with enterprise systems and applications. The role provides leadership and oversight for large-scale technology initiatives such as platform modernization, cloud transformation, system integration, and related technology delivery, while ensuring high-quality, high-value business outcomes. The IT Manager partners with business and IT leaders to translate priorities into technology solutions, manage delivery across cross-functional and Agile teams, and align work with enterprise architecture, technology strategy, and organizational goals. The role also develops and coaches IT professionals, builds strong teams, and ensures the organization has the skills and capabilities needed for current operations and future transformation.

Requirements

Typically requires a bachelor’s degree in Information Technology, Business, or a related field.
At least 3 years of related experience leading or managing teams or project delivery, or an equivalent level of education and experience.
Proven leadership and management skills, including the ability to direct and oversee others’ work.
Ability to plan, oversee, track, and report on projects and technology delivery.
Quantitative and qualitative analytical skills for problem-solving.
Strong interpersonal and negotiation skills, including the ability to influence others.
Strong verbal and written communication skills.
Ability to learn new business functionality and technologies quickly and stay current with industry trends.
Experience developing IT talent through coaching and mentoring.
Experience managing Agile teams and understanding Agile ceremonies, delivery practices, and continuous improvement principles.
Experience leading cloud migration and modernization initiatives, coordinating cross-functional teams, managing dependencies and risks, and transitioning legacy systems to cloud-based solutions.
Experience with payment solutions and integrations with enterprise systems and applications.
Demonstrated interest in and exploration of artificial intelligence, including practical use of AI tools to improve productivity, efficiency, problem-solving, or work processes.

Nice To Haves

Experience leading teams responsible for implementing, modernizing, and supporting Duck Creek Billing and/or Policy solutions.
Insurance industry or domain experience; understanding of policy administration and/or billing processes.
Experience with vendor and contract management.
Experience leading or supporting complex data migration initiatives.

Responsibilities

Manage relationships with managers, business stakeholders, IT customers, vendors, and technology partners.
Contribute to and implement business-area plans that integrate with Business and IT strategy and direction.
Ensure adherence to company and IT enterprise standards, goals, processes, and policies.
Communicate and reinforce corporate-wide and IT-specific strategies.
Report status, work progress, and project delivery.
Initiate action to ensure delivery of project, process-improvement, and other work efforts.
Use quantitative and qualitative data to identify obstacles to business value and address issues.
Assess team strengths and weaknesses to influence and motivate effective teamwork.
Evaluate individual and team results and provide timely feedback to ensure quality and timeliness.
Develop, coach, and motivate IT professionals to improve performance and build skills.
Lead Developers, Business Analysts, Testers, and other technology professionals in implementing and supporting approved technology solutions.
Manage all solution lifecycle phases, including requirements, design, implementation, testing, post-implementation support, and ongoing maintenance.
Provide design recommendations aligned with architecture, technology strategy, and IT organizational direction.
Ensure User Acceptance Testing and user training are completed as needed.
Lead teams using Agile practices, including planning, prioritization, ceremonies, and continuous improvement.
Coordinate delivery across enterprise systems and applications, including integrations and dependencies involving payment and third-party solutions.
Support vendor and partner relationships, including delivery commitments, contracts, performance, and dependencies, as applicable.

Benefits

Annual bonus plans.
Employee stock ownership plan (ESOP).
401(k) with an automatic 3% company contribution.
Annual 401(k) and ESOP profit-sharing contributions of up to 15% of eligible earnings.
Paid time off and holidays.
Paid volunteer time off.
Parental and family care leave.
Flexible and hybrid work arrangements.
Fitness center discounts and a free virtual fitness platform.
Employee assistance program.
Medical, dental, and vision benefits.
Flexible spending and health savings accounts.
Group life and AD&D insurance equal to 2x base salary.
Voluntary life, critical illness, and accident insurance available for purchase.
Short-term and long-term disability benefits.
Training and certification opportunities.
Tuition reimbursement.
Education bonuses.
Educational opportunities, including insurance courses, in-house training, and other job-related programs; RLI covers the cost of most programs, and employees typically earn a bonus upon successful completion of approved courses and certifications.