IT Manager

Byrne

10h

About The Position

The IT Manager will lead the day-to-day responsibilities of the IT department. This role is responsible for managing all incoming IT service requests, overseeing project execution, ensuring cross-functional alignment, and continuously improving IT processes to support company growth. The IT Manager provides team leadership and hands-on support, balancing operational support with strategic project delivery.

Requirements

Excellent analytical and problem-solving skills
Knowledge and background in manufacturing
Stays current on technology trends such as: Mobile, DevOps, Agile, Web Services
Minimum of 5 years IT experience
Management experience
Experience with standardized and optimized system integrations
Bachelor’s degree required

Nice To Haves

Experience with Microsoft Dynamics / D365 preferred
IT project management experience preferred
Other preferred experiences include, workflow automation (eg; Powershell), AWS Cloud, Infor ION, Azure Web Services, backups, SQL and O365
IT Certifications preferred

Responsibilities

Oversee and prioritize all incoming IT support requests, ensuring timely resolution while maintaining high levels of user satisfaction.
Develop and monitor KPIs to track service levels, ticket resolution times, and recurring issues.
Lead the planning, coordination, execution, and delivery of IT projects across departments
Track project progress, allocate tasks, and report status to Director of Digital Transformation
Supervise and support the IT team.
Facilitate team stand-ups, workload planning and project meetings.
Determine the tactical goals, policies, and procedures for the IT department, including assessing and anticipating technology projects and resource needs. Align on these goals with the Director of Digital Transformation.
Propose hardware/software solutions and system developments to accomplish the company's business objectives.
Foster a collaborative and accountable team culture that aligns with Byrne values.
Responsible for development and documentation of IT processes.
Ensure compliance with security protocols, data protection regulations and best practices.
Negotiates and contracts with consultants, technical personnel, and vendors for services and products purchased for the corporation.
Ensure an uptime performance of 99% is supported by strong IT operations tools, controls, and software design.
All other duties as assigned.