IT MANAGER

Nooksack Northwood Casino•Lynden, WA

2d•Onsite

About The Position

Manage IT Helpdesk day-to-day operations. Manages IT employees and technical issues relating to information technologies at the Nooksack Northwood Casino while following applicable laws, internal controls and established policies and procedures. Promotes and ensures exceptional customer service to internal and external customers.

Requirements

Minimum of 5 years IT experience.
Ability to obtain and maintain a Nooksack Tribal Gaming Agency License and Class III Washington State Gaming License.
Knowledge of MICs and relevant federal, state and gaming laws and regulations.
Knowledge of alcohol service laws.
Knowledge of Title 31 compliance requirements.
Excellent personnel development skills.
Excellent writing skills.
Excellent oral communication skills.
Problem solving skills.
Excellent listening skills.
Multi-tasking skills.
Excellent organizational skills.
Conflict management skills.
Strategic planning skills.
Project management skills.
Excellent interviewing skills.
Strong employee relations skills.
Excellent customer service skills.
Excellent interpersonal skills.
Skill in organizing resources and establishing priorities.
Ability coach, counsel and discipline line level personnel.
Ability to develop, update and communicate employment policies and procedures.
Ability to recruit competent staff.
Ability to manage conflict effectively.
Ability to proactively solve problems.
Ability to manage multiple projects and multiple personnel.
Ability to progress in overall IT knowledge with the field.
Explicit understanding of server technology.
Explicit understanding of network architecture.
Explicit understanding of network security.
Ability to execute system change methodology.
Excellent understanding of backup/restore methods and importance.
Skill in organizing resources and establishing priorities.

Nice To Haves

A college degree or certificate in networking, information systems, technology, or related field.
Previous casino IT experience.

Responsibilities

Facilitates purchases of computers, network hardware, peripheral equipment, and software; provides technical consulting services to department/organization regarding use of computers and networks to satisfy business needs.
Installs, configures, and maintains personal computers, file servers, Ethernet networks, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures modems, disk drives, data acquisition boards, CD ROM units, printers, and related equipment.
Administers a complex network or group of networks consisting of around multiple workstations, utilizing one or more TCP/IP or non-TCP/IP networking protocols and/or one or more UNIX-based or non-UNIX based operating systems.
Performs and oversees software and application development, installation, and upgrades; maintains site licenses for department/organization.
Plans and implements network security, including building firewalls, applying cryptography to network applications, managing host security, file permissions, and file system integrity, and adding and deleting users.
Troubleshoots networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems.
Catalogs, verifies, and performs system backups for all casino servers, and applications.
Staff, schedule, evaluate, train, develop and monitor subordinate personnel.
Interview applicants for subordinate positions, assign work, grant overtime and early outs, discipline and train employees, and recommend wage increases and promotions.
Such other duties as may be assigned by instruction from management.