IT Manager

General Council on Finance and Administration•Fort Worth, TX

1d•$90,000 - $100,000•Hybrid

About The Position

The Horizon Texas Conference of The United Methodist Church is seeking an Information Technology (IT) Manager. This role involves collaborating with an IT Specialist to ensure smooth day-to-day IT operations for the Conference, its staff, boards, agencies, and congregations. The IT Manager is responsible for the overall technology strategy, providing and supporting system solutions for efficiency and effectiveness. Key duties include supporting staff applications, computers, mobile devices, printers, security services, and server/network connectivity. The manager will also ensure the integrity, performance, and availability of databases to support operational and strategic objectives. The ideal candidate will exhibit strategic leadership, strong technical proficiency, effective problem-solving, and a consistent commitment to excellent customer service.

Requirements

Bachelor’s degree in information technology or computer science required.
A minimum of three to five years of IT experience is required.
Demonstrated experience implementing new systems.
Extensive knowledge of standard office applications and systems, such as Office 365, Adobe Acrobat, etc.
Hands-on experience supporting users with standard office applications, systems, and hardware.
Knowledge of IT networking and network security.
Skilled in selecting highly qualified vendors and managing vendor relationships.
Strong communication skills when working with staff and external vendors.
Commitment to support the Horizon Texas Conference, as an institution of The United Methodist Church.
Must reside in the Dallas–Fort Worth (DFW) area or be willing to relocate.
Willingness to work occasional nights and weekends.

Nice To Haves

Relevant certifications (e.g., Salesforce Certified Platform Administrator, Microsoft Certified: Azure Database Administrator Associate, etc.) are a plus.
More extensive experience is a plus.

Responsibilities

As part of the Operations team, work collaboratively with team members and develop and execute an IT strategy that aligns with the Conference’s objectives.
Collaborate with all levels of the organization to identify technology solutions supporting the vision and mission while ensuring cost-effectiveness.
Provide guidance to leadership for innovative technology solutions that drive efficiency and connect technology with measurable value.
Use data and systems to transform how we work and foster collaboration with the local church, which will allow us to better serve our diverse mission field.
Administer, configure, develop, and optimize the existing Salesforce database environment.
Monitor database performance and troubleshoot issues, including performance tuning and optimization.
Manage user access, security settings, customization, and integration with other systems.
Create and implement flows for process automation.
Establish processes to ensure accurate data entry and data integrity.
Evaluate and implement third party applications or services that integrate with database to provide needed functionality.
Develop training materials and provide training and support to end users.
Create reports and dashboards to provide metrics for data driven decision making.
Work closely with internal and external subject matter experts to identify, develop, and deploy new and existing data processes.
Design and implement database structures that support business requirements and ensure optimal performance.
Develop database schemas, tables, and dictionaries.
Develop and enforce data management policies, procedures, and standards.
Collaborate with application developers to integrate database functionality into applications.
Collaborate with departments to identify opportunities for system integration, ensuring seamless data flow between applications.
Ensure that new technology solutions meet requirements and integrate into existing technological infrastructure.
Provide secondary IT support to all members of the organization, both in-person and remote.
Support includes hardware and software troubleshooting and maintenance, coordinating with external vendors when required.
Collaborate in employee technology onboarding and offboarding, including equipment, software, and network access.
Train new employees to use the core technology.
At offboarding, ensure that all equipment is returned, email and phones are forwarded, and all access to Conference data is removed.
Engage and partner with external vendors, ensuring the acquisition of necessary technology services, licenses, and support.
Other duties as assigned.