IT Manager

Bombora•Reno, NV

12d•Hybrid

About The Position

Bombora is seeking an exceptional IT Manager to provide problem-solving skills, mentoring, and leadership for their IT Team, while taking ownership of various SaaS and in-house systems. This role requires versatility and the ability to handle numerous and sometimes competing tasks. The IT Manager must be service-oriented and a team player who enjoys helping people. This employee is empowered to use their skills and knowledge to solve problems, improve processes, and support teams across the organization — including guiding the team's responsible adoption of AI-powered tools and workflows. This role is hybrid and requires working in the Reno office at least 2 days a week.

Requirements

Strong leadership and people-management skills, with the ability to coach and develop a technical team
Excellent problem-solving and prioritization skills across competing, time-sensitive tasks
Service-oriented mindset with the ability to communicate clearly to both technical and non-technical stakeholders
Sound judgment evaluating new AI tools and vendors for security, privacy, and compliance risk before adoption
Working knowledge of SOC2 or similar compliance frameworks
Completion of an IT or Information Systems training program or a degree in Information Technology or related field
5+ years of experience in a lead or managerial role in IT
Experience managing or piloting AI-powered IT tooling (e.g., AI helpdesk/ticketing assistants, AI-driven monitoring, LLM-based scripting or documentation tools)
Experience supporting SOC2 or similar compliance audits

Nice To Haves

Relevant certifications a plus (e.g., ITIL, PMP, CompTIA Security+)

Responsibilities

Foster a collaborative, positive team culture and mentor IT Engineers.
Guide direct reports through regular 1-1s, performance reviews, and structured career pathing.
Ensure the internal Help Desk consistently meets or exceeds defined SLAs.
Own and optimize core collaboration tools (Google Workspace/M365, Slack, Zoom, Jira) and coordinate all SaaS purchases and renewals.
Oversee MDM solutions (Jamf, Intune) to secure and manage a hybrid fleet of macOS and Windows endpoints.
Standardize and automate user lifecycle workflows to ensure zero-day productivity and secure, immediate offboarding.
Manage physical office networks, Wi-Fi, and AV infrastructure, including technical execution for major internal events (e.g., All Hands, CKO).
Manage hardware and software vendor relationships while maintaining a strict inventory of physical assets and software licenses.
Monitor SaaS utilization to eliminate redundant tools, optimize license tiers, and assist leadership with spend forecasting.
Partner with engineering to enforce endpoint security (MFA, patch management) and assist with evidence collection for SOC 2 Type II audits.
Evaluate, pilot, and deploy AI-driven IT tools (e.g., AI ticketing, scripting assistants) to accelerate support and automation.
Define and maintain the company's AI usage and data-handling policies in close partnership with Security and Compliance.