IT Manager

Girl Scouts of Orange County•Irvine, CA

About The Position

We are Girl Scouts of Orange County! We are nearly 15,000 girls and 9,000 volunteers and adult members who believe in the power of every girl to change the world. We are champions of girl ambition, fueled by our unstoppable drive to provide every girl, regardless of age, background, or ability, the life-changing benefits Girl Scouts provides her to dream big and do bigger. Girls need the connectivity and sisterhood that Girl Scouts provides for self-expression, discovery, community, and inclusion – now more than ever. And with programs in every OC zip code, we offer every girl fun and inspiring experiences to practice a lifetime of leadership, adventure, and success. Girl Scouts - building girls of courage, confidence, and character, who make the world a better place. Position Summary The IT Manager is accountable for overall IT service delivery performance, vendor management outcomes, and alignment of technology with organizational priorities. . This role operates in a co-managed IT environment, partnering closely with the Managed Service Provider (MSP) to ensure reliable, secure, and cost-effective IT services. The IT Manager serves as the internal owner of IT-driving accountability, improving systems, and ensuring technology effectively supports staff, volunteers, and program delivery. In this model, the IT Manager focuses on oversight, systems management, and continuous improvement, while end-user support is delivered through the MSP. This role works closely with the CFAO to align technology with operations, risk management, and financial stewardship, and to promote efficient, scalable use of systems across the organization. IT Service Delivery Model : Co -Managed IT The organization operates in a co-managed IT model in partnership with a Managed Service Provider (MSP). In this structure, all Tier 1 and Tier 2 end-user support is delivered through the MSP help desk, and the IT Manager does not perform routine help desk functions. Instead, the IT Manager is responsible for overseeing service delivery, managing escalations, and ensuring overall service quality. Staff are expected to follow established support channels, and routine requests will be directed through the MSP. The IT Manager engages directly in support matters only in cases of escalation, recurring issues, or broader system concerns requiring internal coordination. Success in this role depends on effectively managing this model and ensuring the MSP consistently meets performance expectations.

Requirements

Bachelor's degree in information technology , Computer Science, or a related field preferred , or equivalent combination of education and relevant work experience
5–8+ years of IT experience, including vendor or MSP management
Strong working knowledge of: Microsoft 365 or Google Workspace
Cloud-based systems and SaaS environments
Basic networking and cybersecurity principles
Licensed and insured California driver; must pass background screening including driving.
Willingness to accept the beliefs and principles of the Girl Scout Movement and acceptance of the relevant and compelling benefits of Girl Scouting.

Nice To Haves

Experience in small-to-mid-sized organizations or nonprofits preferred
Ability to translate technical concepts into clear, practical guidance
Pleasant, friendly demeanor and excellent customer service skills
Ability to exercise sound judgment; use tact and diplomacy in all situations
Ability to work effectively with people at all levels inside and outside the organization
Excellent organizational skills, with expertise in time management and multi-tasking
Demonstrated skill in MS Outlook, Publisher, PowerPoint, and Excel, some expertise in graphics software.
Strong technical aptitude (user access, troubleshooting, system coordination).

Responsibilities

Serve as primary owner of the MSP relationship
Monitor ticket volume, response times, and service quality
Escalate and prioritize issues to ensure timely resolution
Ensure overall system reliability, uptime, and performance
Acts as internal authority for IT service prioritization, escalation, and vendor accountability
Own and govern core organizational technology platforms (phones, Microsoft 365/Google Workspace, SaaS tools, etc.)
Own software selection, access, lifecycle , and core platforms across departments
Partner with departments and GSUSA on system governance, usage, and continuous improvement.
Identify opportunities to enhance system functionality, integration, and workflow efficiency across departments
Support evaluation and implementation of modern technology solutions aligned with operational needs
Maintain cybersecurity practices (MFA, access controls, endpoint protection, backups)
Coordinate with MSP on vulnerability management and incident response
Administer required security and compliance training programs
Support audits and ensure adherence to organizational policies
Manage user account provisioning and deprovisioning in coordination with HR
Ensure timely setup and removal of system access
Oversee equipment standards, setup, and lifecycle management
Partner with HR/admin staff for equipment logistics (shipping, tracking, returns), with coordination support owned outside of IT
Full ownership of IT budget planning, forecasting, and vendor cost optimization
Oversee contracts, renewals, and licensing for IT systems and vendors
Review MSP and vendor invoices for accuracy and value
Ensure vendor performance meets organizational expectations
Track software licensing, subscriptions, and renewals to ensure cost control and compliance
Lead or support IT-related projects (system implementations, upgrades)
Coordinate IT components of office moves and facilities projects
Partner with Facilities on cross-functional initiatives (Facilities leads non-IT scope)
Collaborate with vendors and internal stakeholders to deliver projects on time