IT Manager - Technical Support

Cenveo Envelope Group•REMOTE,

8h•Hybrid

About The Position

The IT Manager, Technical Support oversees all technology operations and end‑user support for a multi‑site envelope manufacturing organization. This role ensures reliable system performance, timely issue resolution, and consistent technology standards across all facilities. The IT Manager leads the technical support team, manages infrastructure and hardware needs, and partners with operations leadership to maintain a secure, efficient, and compliant technology environment.

Requirements

5+ years of IT support experience; manufacturing or multi‑site experience strongly preferred
Strong knowledge of Windows environments, networking, hardware support, and cybersecurity fundamentals
Experience managing IT staff or leading technical teams
Excellent communication, problem‑solving, and customer‑service skills
Ability to travel between sites as needed

Nice To Haves

Bachelor's degree in Information Technology, Computer Science, or related field preferred

Responsibilities

Lead technical support operations across multiple manufacturing sites, ensuring timely resolution of hardware and software issues
Manage IT infrastructure including workstations, printers, handheld devices, and some plant‑floor devices
Executing onboarding and offboarding activities for employees; facilitate returns of any technology equipment
Support end users at all levels, including plant staff, supervisors, and corporate personnel
Provide guidance and direction to L1/L2 Tech support personnel; monitoring ticketing queues and assigning tickets to IT staff
Support level 3 issues and provide onsite support as needed for the Stamford office
Coordinate with vendors for hardware procurement, software licensing, and service contracts
Coordinate with imaging vendor for any new or reimaged workstations; managing PC imaging standards and PC deployments
Coordinate with e-waste/equipment disposal vendor for any waste across all locations
Maintain cybersecurity standards including user access controls, patching, backups, and incident response
Implement technology policies and ensure compliance with company standards and industry requirements
Manage IT projects such as system upgrades, new equipment rollouts, and site technology integrations
Document systems and procedures to ensure consistency and continuity across all locations
Monitor performance metrics and report on support trends, system health, and improvement opportunities
Collaborate with operations leadership to align technology with production needs and business goals
Other duties and assignments as required