IT Manager, Store Systems – Hardware Location: Hybrid Dublin, CA

ESRhealthcare and EXEC STAFF RECRUITERS•Dublin, CA

10d•Hybrid

About The Position

This role is responsible for defining and managing the store hardware lifecycle roadmap, including OS strategy and standards, in partnership with architecture teams. The IT Manager will track End of Support (EOS)/End of Extended Support (EOES)/support milestones and develop multi-year refresh strategies to remediate legacy devices and mitigate risk. The position involves leading annual device certification, validation, and lab testing to ensure compliance and readiness, and governing hardware deployments across locations, including approval of deployment models, schedules, and execution plans. The role also entails leading large-scale hardware refresh and rollout projects using multiple delivery methodologies, managing end-to-end hardware procurement, and acting as the primary owner for hardware vendor management. This includes contract/Statement of Work (SOW) reviews and performance management in collaboration with Legal and IT Contracts. The IT Manager will develop and manage detailed project and workstream plans, define project scope, objectives, and deliverables, and identify and manage risks, issues, dependencies, and constraints. The role requires preparing and presenting executive-level status reports, partnering with various stakeholders for alignment and successful delivery, and providing leadership to internal teams and external deployment partners. Continuous improvement through process optimization and capturing lessons learned is also a key aspect of this position.

Requirements

Bachelor's degree in business, Information Systems, Computer Science, or equivalent experience
7+ years of experience leading project planning and execution in medium to large organizations
Strong verbal, written, and presentation communication skills
Proven ability to collaborate, influence, and build relationships across organizational levels
Solid organizational skills with the ability to prioritize and manage multiple competing initiatives
Experience negotiating and managing vendor contracts
Strong knowledge of POS systems, retail hardware/software, and retail store technologies
Proficiency with Microsoft Office and collaboration tools (Project, Teams, SharePoint, OneDrive, Visio); quick to learn new tools and processes
Familiarity with PMO tools (e.g., OnePlan, Primavera, Planview)
Experience across project delivery methodologies (Waterfall, Agile, Hybrid)

Nice To Haves

Prefer Project Management certification (e.g., PMP, PBA, CSM)

Responsibilities

Define and manage the store hardware lifecycle roadmap, including OS strategy and standards, in partnership with architecture teams.
Track EOS/EOES/support milestones and develop multi-year refresh strategies to remediate legacy devices and mitigate risk.
Lead annual device certification, validation, and lab testing to ensure compliance and readiness.
Govern hardware deployments across locations, including approval of deployment models, schedules, and execution plans.
Lead large scale hardware refresh and rollout projects using multiple delivery methodologies.
Manage end to end hardware procurement, including BOMs, vendor coordination, logistics, and delivery.
Act as primary owner for hardware vendor management, including contract/SOW reviews and performance management, in collaboration with Legal and IT Contracts.
Develop and manage detailed project and workstream plans to ensure on time, well resourced delivery.
Define project scope, objectives, and deliverables through analysis and stakeholder engagement.
Identify and manage risks, issues, dependencies, and constraints, escalating as needed.
Prepare and present executive level status reports highlighting progress, risks, and decisions required.
Partner with business, store operations, internal teams, and third party providers to ensure alignment and successful delivery.
Provide leadership and oversight to internal teams and external deployment partners.
Drive continuous improvement through process optimization and capture lessons learned to enhance future initiatives.