Onsite IT Manager/Program Manager-C

Telos•Ashburn, AZ

5d•$112,570 - $168,834•Onsite

About The Position

The IT Manager/Program Manager will lead planning, execution, and delivery of services to design, erect, operate, and maintain IT infrastructure supporting secure government facilities. The work includes network design, structured cabling, systems integration, cybersecurity compliance, and oversight of 24/7 mission-critical infrastructure. The role coordinates with government stakeholders, subcontractors, and internal Telos teams and is based in the greater Phoenix area. The position is contingent on contract award. The successful candidate will manage program plans, schedules, cost and schedule baselines, risks, changes, issues, and stakeholder communications. The role also leads IT technical support technicians and oversees customer support for facility technology, including network equipment, wireless, telephones, CCTV, end-user devices, and ISP/OSP systems. Operations run 24/7. Candidates must meet eligibility requirements for access to sensitive information, including U.S. citizenship; the role requires the ability to obtain a DoD Public Trust, with an active Secret clearance preferred.

Requirements

At least 8 years of technical project management experience in federal or mission-critical environments.
Bachelor’s degree in engineering, information technology, or a related field.
Ability to obtain a DoD Public Trust; U.S. citizenship is required for eligibility to access sensitive information.
Experience with facility-based IT infrastructure, including cabling, wireless networking, and secure enclave deployment.
Strong leadership, coordination, stakeholder engagement, written communication, and oral communication skills.
Demonstrated success managing multiple subcontractors or technology partners in a project setting.
Ability to translate complex IT requirements into executable plans and to adapt and make decisions in time-constrained, mission-driven environments.
Strong understanding of cybersecurity frameworks, including NIST RMF, FISMA, and DHS 4300A.
Hands-on experience with network systems, call center platforms, EMR integration, or VTC systems.
Experience leading cross-functional engineering teams and managing subcontractors.
Demonstrated knowledge and work history supporting computer systems.
Technical support experience with networks, laptops, computers, printers, and mobile phones.
Knowledge of network communications, wireless, servers, Windows, Mac, phone systems, and audio-visual equipment and operations.
Strong technical troubleshooting skills.
Experience leading IT service technicians with varying levels of experience.

Nice To Haves

Program Management Professional (PMP) certification.
Active Secret clearance preferred.
Background or additional certifications in Aruba wireless, ISP/OSP troubleshooting, CCTV system troubleshooting, or network/wireless troubleshooting.

Responsibilities

Lead day-to-day execution of the design, deployment, and operation of technology solutions supporting the facility.
Manage an integrated schedule of tasks across IT infrastructure, compliance, and systems integration.
Develop, execute, and maintain an Integrated Program Management Plan (IPMP) in accordance with contractual requirements and company policies and processes.
Support development of cost and schedule baselines; manage the project against them, report variances, and mitigate them.
Coordinate team activities to meet program milestones and objectives; track and report schedule progress.
Manage changes to baselined scope, schedule, and cost, communicate impacts, and facilitate decisions.
Resolve issues in a timely and effective manner to meet Service Level Agreements; implement procedures for identifying, documenting, distributing, and correcting problems.
Identify, categorize, and prioritize risks and opportunities; plan, monitor, and control responses and reduce the impact of known issues.
Escalate project risks and issues to stakeholders and communicate relevant information to stakeholders and delivery teams.
Coordinate site visits for project team members to conduct onsite work such as site surveys and installations.
Manage and lead IT technical support technicians, directing staff activities to improve support quality, knowledge-centered support, and resolution timeframes.
Work with customers to determine and understand requirements and coordinate with senior management to ensure program compliance.
Provide technical assistance to computer system and network users and support customer technical needs, including troubleshooting and maintaining wireless, telephone, CCTV, end-user, ISP/OSP, and other networking equipment.
Assist users with hardware and software applications, including website access, email setup, and troubleshooting; provide product, service, and systems knowledge.
Coordinate customer service activities with other internal functions.
Submit required reports and documentation accurately and on time.