IT Manager - Business Systems Analysis (IT Boundary Applications & Analytics)

FERGUSON•Newport News, VA

1d•$7,569 - $13,248•Hybrid

About The Position

Ferguson is hiring an IT Manager - Business Systems Analysis for its IT Boundary Applications & Analytics team. The manager will lead and develop a team of Business Systems Analysts, strengthen business analysis practices, and partner across Business and IT to support applications, modernization, and strategic technology initiatives. The role is based at Ferguson’s headquarters in Newport News, Virginia, on a hybrid schedule of three days in the office and two days remote. The manager is responsible for the BSA function’s strategy and roadmap, team leadership, and consistent, high-quality analysis and requirements practices. The role works with business and technology stakeholders to assess and prioritize demand, guide solution decisions, manage dependencies and risks, and support delivery and production operations. It also promotes collaboration across business, product, architecture, engineering, quality, operations, security, data, and project teams. Ferguson describes its benefits approach as supporting associates’ mental, physical, and financial well-being. The role is eligible for a bonus or incentive plan. The listed monthly pay range for salaried roles is $7,568.91–$13,247.76; starting wage may be higher in some locations due to local or state requirements.

Requirements

At least 7 years of progressive business analysis, systems analysis, product delivery, or related technology experience, including leadership of people, teams, or complex analysis work.
Bachelor’s degree in Information Systems, Computer Science, Business, Engineering, or a related field, or equivalent relevant experience.
Experience leading requirements elicitation, process analysis, solution evaluation, impact assessment, documentation, and stakeholder approval across sophisticated initiatives.
Solid understanding of business analysis practices, software development lifecycle methodologies, demand management, testing, implementation, and production support.
Experience establishing standards, improving processes, managing priorities, and using metrics to improve analysis quality and delivery outcomes.
Demonstrated ability to coach and develop analysts and communicate effectively with technical and non-technical audiences at all organizational levels.
Strong leadership, facilitation, analytical, problem-solving, presentation, documentation, and cross-functional collaboration skills.
Experience managing a Business Systems Analysis, Business Analysis, or related technology function in an enterprise environment.

Nice To Haves

Experience with application modernization, process transformation, portfolio planning, or large-scale technology initiatives.
Experience with business process modeling, requirements-management tools, Agile product delivery, and data-informed performance metrics.
Relevant business analysis, product, Agile, project management, technology, or leadership certification.

Responsibilities

Lead, coach, and develop Business Systems Analysts; set expectations, allocate work, provide feedback, and build capability in requirements, process analysis, facilitation, and business customer management.
Manage delivery of the BSA function’s IT strategy and roadmap, aligned with business goals, demand priorities, and technology strategy.
Guide the development and standardization of business analysis processes, policies, templates, quality standards, governance practices, and performance metrics.
Ensure consistent elicitation, analysis, documentation, communication, validation, and approval of functional and non-functional requirements.
Partner with business and IT leaders to understand strategic objectives, assess demand, prioritize initiatives, define timelines, and resolve dependencies and risks.
Oversee analysis of business processes, user needs, costs, benefits, system requirements, organizational impacts, and solution alternatives.
Optimize the design, development, operation, and support of IT systems by ensuring requirements are complete, traceable, feasible, and aligned with business outcomes.
Lead customer workshops and cross-functional discussions to clarify needs, evaluate trade-offs, gain alignment, and support sound decisions.
Oversee change-impact analysis, system demonstrations, training support, implementation readiness, and escalated production issue analysis.
Organize technical and business reports, portfolio metrics, recommendations, and status updates for management and key team members.
Promote collaboration among Business, Product, Architecture, Engineering, Quality, Operations, Security, Data, and project teams.
Adhere to company compliance and Health, Safety and Environment policies, procedures, and requirements.
Maintain regular and reliable attendance.
Perform other duties as assigned.