IT Manager: TU Advancement

Temple University•Philadelphia, PA

4d•$100,000 - $135,000

About The Position

Temple University's ITS Department is searching for an IT Manager, Business Applications-Institutional Advancement! This position provides leadership for the technology solutions that support the institution's fundraising, alumni engagement, advancement services, and donor relations functions. This position manages a team responsible for Salesforce application support, business reporting, data analysis, and application development while serving as the primary technology partner for the Institutional Advancement division. Working closely with Institutional advancement leadership and stakeholders, this role ensures that business applications effectively support fundraising operations, constituent engagement, reporting, and strategic decision-making. The Manager is responsible for prioritizing work, managing system enhancements, improving business processes, and delivering reliable technology solutions that advance the institution's mission.

Requirements

Bachelor’s degree in information technology, Computer Science, Information Systems, Business, or a related field and at least 4 years of related technical experience.
At least 5 years of experience supporting enterprise business applications.
Experience supervising or leading technical staff.
Experience supporting Salesforce or comparable CRM platforms.
Experience with business reporting, dashboards, and data analysis.
Knowledge of software development lifecycle and change management practices.
Strong analytical, organizational, and problem-solving skills.
Excellent interpersonal, written, and verbal communication skills.
Demonstrated ability to manage multiple priorities while delivering high-quality customer service.

Nice To Haves

Experience supporting Institutional Advancement, fundraising, higher education, or nonprofit organizations.
Salesforce Administrator certification.
Experience with Advancement CRM solutions.
Experience with SQL, reporting tools (Power BI, Tableau, or similar), and workflow automation.
Knowledge of data integration technologies and APIs.
Experience with project management methodologies.

Responsibilities

Provides leadership for the technology solutions that support the institution's fundraising, alumni engagement, advancement services, and donor relations functions.
Manages a team responsible for Salesforce application support, business reporting, data analysis, and application development.
Serves as the primary technology partner for the Institutional Advancement division.
Ensures that business applications effectively support fundraising operations, constituent engagement, reporting, and strategic decision-making.
Prioritizes work, manages system enhancements, and improves business processes.
Delivers reliable technology solutions that advance the institution's mission.