Advancement Transformation IT/Data Analyst

University of Southern California • Los Angeles, CA

9h

About The Position

The University of Southern California Division of University Advancement seeks a collaborative, technically skilled, and solutions-oriented Advancement Transformation IT/Data Analyst to help build the next generation of data- and AI-enabled solutions for USC Advancement. Working at the intersection of applied AI, low-code automation, analytics, and advancement operations, the Analyst will design and deliver solutions that help modernize how Advancement teams work, make decisions, and engage USC’s alumni, donors, and broader community. The role will partner across Advancement and with University IT and other stakeholders to translate business needs into practical, user-centered technology and data solutions. The Analyst will design and deliver AI-enabled solutions using USC’s approved AI stack—including Microsoft 365 Copilot and Copilot Studio, the Power Platform, Microsoft Fabric, Azure AI Foundry, OpenAI ChatGPT and Codex, Google Gemini with NotebookLM, and GitHub Copilot—alongside the data integrations, analytics, and lightweight machine-learning models that make those solutions useful to Alumni Engagement, Donor Relations, Prospect Development, Annual Giving, Gift Management, and Advancement Services.

Requirements

• Bachelor’s degree or combined experience/education as a substitute for minimum education.
• Two years of relevant experience.
• Proven record of delivering end-to-end, user-centered products, considering stakeholder requirements, user research, market analysis, data, customer feedback, and technical constraints or opportunities.
• Experience conducting or facilitating requirements-gathering interviews or sessions.
• Experience using analytics tools to measure results, document success, identify opportunities, and support decision-making.
• Proficiency with Microsoft Office tools and applications, an understanding of Lean and Agile methodologies, and familiarity with computer programming concepts.
• Experience developing test strategies and plans using accepted testing methodologies or frameworks, with strong analytical and problem-solving skills.
• Excellent written and oral communication skills, including the ability to present technical topics in a business-oriented manner to non-technical audiences.
• Demonstrated ability to establish strong working relationships with a wide range of team members, clients, and stakeholders.

Nice To Haves

• Bachelor’s degree in Business Administration.
• Four or more years of relevant experience.
• Experience in IT, business administration, higher education, or related fields.
• Experience in advancement, fundraising operations, higher education, or another complex, multi-stakeholder environment.
• Familiarity with data, analytics, automation, AI, and emerging technology solutions.
• Experience supporting business transformation, process improvement, or technology-enabled change initiatives.
• Experience with Python and SQL.
• Experience with Microsoft Fabric or comparable data platforms such as Databricks or Snowflake.
• Experience with Power BI and Power Platform tools, including Copilot Studio, Power Apps, or Power Automate.
• Working knowledge of applied LLM and generative AI patterns, including prompt engineering, retrieval-augmented generation (RAG), evaluation approaches, and agentic workflows.
• Experience building or supporting responsible AI solutions, including grounding, citations, confidence thresholds, bias and hallucination testing, and human-in-the-loop design.

Responsibilities

• Design and deliver AI-enabled solutions using USC’s approved AI stack alongside the data integrations, analytics, and lightweight machine-learning models needed to support Advancement priorities.
• Partner with Advancement stakeholders to understand business needs and translate them into practical AI, automation, analytics, and data solutions.
• Support solutions serving Alumni Engagement, Donor Relations, Prospect Development, Annual Giving, Gift Management, Advancement Services, and other Advancement functions.
• Apply emerging AI, analytics, automation, and technology capabilities to improve business processes, decision-making, productivity, and user experiences.
• Develop requirements, conceptualize designs, and recommend business processes and solutions that support core organizational functions.
• Communicate and present recommended improvements, solutions, and decision-making rationale to business and technical stakeholders.
• Deliver user-centered solutions that balance stakeholder needs, business goals, data, and technical opportunities or constraints.
• Collaborate with analysts, technical teams, and other partners to identify application and service interdependencies and complementary designs.
• Engage in human-centered design and standard business-analysis methodologies to identify problems, opportunities, and sustainable solutions.
• Participate in user research to understand stakeholder pain points, challenges, and needs.
• Build, design, test, and support solutions that meet customer needs and expectations.
• Maintain awareness of emerging technologies, approaches, standards, and best practices, identifying opportunities for innovation and greater system functionality.
• Develop appropriate project-analysis documentation, which may include business requirements, scope matrices, use cases, future-state proposals, and user-acceptance testing plans.
• Collaborate with a broad range of Advancement and university partners to anticipate, analyze, and articulate business problems and identify appropriate short- and long-term solutions.
• Establish strong working relationships with business and technical stakeholders and communicate technical topics effectively to non-technical audiences.
• Support the adoption of new solutions and business processes through documentation, training, and other enablement activities.
• Collaborate with team members and management to implement effective solutions that support Advancement Transformation priorities.
• Contribute to process improvement, innovation, and continuous improvement across the team and organization.

Benefits

• health benefits for staff & their family with access to the renowned university medical network
• eligibility for retirement plans with employer contributions once you meet Program's eligibility
• tuition benefits for staff & their family
• free professional development online courses
• central Los Angeles location with easy access to commuter trains, buses & free tram pick up services
• discounts to football, basketball & other campus events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level