IT Managed Services Specialist

Lighthouse Technology Services•Buffalo, NY

2d•Hybrid

About The Position

Lighthouse Technology Services is partnering with our client to fill their IT Managed Services L3 Specialist position! This is a direct placement opportunity and will be hybrid in Buffalo, New York (Tuesday, Wednesday, and Thursday in office). No C2C or subcontracting arrangements will be considered.

Requirements

5-7 years of experience in IT support or managed services with proven L3/senior technical support experience
Current certifications such as Microsoft Azure Administrator Associate, CompTIA Security+ or Network+, Cisco CCNA/CCNP, or VMware VCP
Hands-on expertise with Windows Server, Active Directory, Exchange, Microsoft 365, and virtualization platforms including VMware and Hyper-V
Strong networking knowledge across TCP/IP, DNS, DHCP, VLANs, routing, switching, and WAN optimization
Demonstrated expertise in cybersecurity principles, security incident response, vulnerability assessments, and compliance frameworks
Proficiency in PowerShell, Python, or other scripting languages with experience using RMM tools, PSA platforms, and ticketing systems
Outstanding customer service skills with proven ability to communicate technical concepts to non-technical audiences and manage difficult interactions professionally
Exceptional problem-solving abilities with track record of resolving complex, multi-layered technical issues under pressure while maintaining composure

Responsibilities

Serve as the senior technical escalation point for complex cybersecurity incidents, infrastructure issues, and critical system outages requiring expert-level resolution
Lead incident response efforts during major service disruptions, making rapid technical decisions under pressure to restore services while maintaining clear client communication
Design, implement, and maintain security controls across enterprise environments, including firewall configurations, VPN solutions, network segmentation, and proactive threat monitoring
Manage and optimize virtualization platforms, cloud infrastructure, backup systems, and disaster recovery planning to ensure business continuity
Receive and resolve complex technical issues escalated from Level 2 support, providing technical guidance and mentorship to junior technicians
Lead technical implementation of infrastructure and security projects, including server migrations, network upgrades, and system deployments with comprehensive client communication
Interface with vendors for advanced technical support, troubleshoot multi-vendor integration issues, and provide expert consultation on architectural decisions
Develop automation scripts and tools using PowerShell, Python, or Bash to improve operational efficiency and reduce manual tasks
Create and maintain comprehensive technical documentation, runbooks, standard operating procedures, and client-facing guides
Build and maintain strong client relationships through exceptional service delivery, translating technical findings into business impact terms