IT Lifecycle Management Specialist

Mary Free Bed Rehabilitation Hospital•Grand Rapids, MI

7d•Hybrid

About The Position

The IT Lifecycle Management Specialist is responsible for ensuring the accuracy and efficacy of technical asset deployment and inventory (both hardware and software) - developing and supporting inventory management controls throughout the technology environment. This includes management of asset lifecycle - acquisition, warranty tracking, refresh planning, and retirement/disposal. The position supports Mary Free Bed staff working at all locations (Grand Rapids hospital campus, off-site facilities, and remote/home workspaces) – ensuring that clinical and business workflows are supported through the successful deployment of enterprise technology.

Requirements

An associate degree preferred or equivalent background and work experience in the computer field
Experience within an enterprise-scale IT service desk environment preferred
Experience deploying IT hardware - including but not limited to laptops, desktops, displays, printers, scanners, and mobile devices
Proven experience working with IT service desk/inventory software tools
Working knowledge of license compliance
Ability to generate and interpret data reporting
Proven information management and organizational skills with the ability to multitask
Excellent customer service skills
Ability to interact effectively with all staff (non-technical and technical)
Ability to work independently and manage time effectively

Responsibilities

Develop and maintain IT inventory management procedures/controls
Catalog and maintain inventory of physical hardware assets
Catalog and maintain inventory of software assets
Catalog and maintain inventory of general IT tools and supplies
Develop and promote processes to maintain accurate technology inventory and monitor compliance
Manage lifecycle of physical hardware
Research/recommend new models/upgrades of technical assets
Acquisition/purchasing of technical assets
Manage the refresh cycle of technical assets including assistance with budget development
Coordinate asset deployment tasks
Ensure proper disposal of retired assets (including data recovery/erasure, resale, or recycle/disposal)
Support the configuration and deployment of mobile assets
Support the development, optimization, and adoption of mobile clinical workflows
Configure and deliver technology assets to users at all Mary Free Bed locations
Validate workflows upon delivery of new technical assets
Ensure positive customer service by orienting staff to new technical tools and workflows
Establish and maintain positive and effective vendor relationships
Ensure optimal pricing
Coordinate equipment quoting in support of hospital-wide project planning
Other duties as assigned
Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members.
Consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.
Contribute by identifying problems and seeking solutions.
Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.