IT Lead - Riverhead, NY

Cornell Cooperative Extension • New York, NY

1d • $75,000 - $90,000 • Hybrid

About The Position

This position will serve as the IT Lead who will be responsible for facilitating successful policy/procedure changes driven by compliance requirements, implementing Association IT initiatives, and remaining consistent with Extension Administration guidance surrounding Information Technology. This person will work closely with the Executive Director to establish robust networks of workstations, linked via both internet and intranet, and provide remote maintenance, updates and support to those networks and components (both hardware and software). This person will also perform in person maintenance as requested/ needed for projects within CCE Suffolk and in collaborative projects involving CCE Suffolk and partner organizations as requested. The IT Lead will exercise professional judgment, discretion, and confidentiality in leading the Association’s IT operations in all tasks. Serve as connection to CCE Administration IT Team for guidance on processes and updates.
The Information Technology Lead will assist with overseeing all core technology requirements and systems for the association. This includes maintaining servers, desktop and laptop computers, printers, network, hardware, and software systems and includes:
• Assisting with all technology operations (e.g., network security) and evaluating them according to
• established goals.
• Providing computer and technology support to the organization (both on-site and remotely)
• New user systems set-up and assistance with user training on PC Applications
• Ensuring the reliability of Internet connections with ISP
• Configuring routers and switches
• Maintaining the LAN and wireless network
• Blocking unknown and un-authorized devices from accessing network
• Administrating VoIP services (extensions/Voice mails)
• Managing and maintaining company database
• Inspecting the use of technological equipment and software to ensure functionality and
• efficiency.
• Identifying the need for upgrades, configurations or new systems and report to supervisor.
• Refurbishing old computers and laptops to be used by employees and interns.
• Interacting with external Database developer
• Any other task assigned by the Executive Director
• Travel to site location as per requirement

Requirements

• Bachelor’s Degree in Information Technology or related field or equivalent
• 5+ years of related experience which includes network interface and administration, operations and software training, security systems, hardware installation and upgrades, and system installation and management
• Must be able to work professionally and collegially with local Association level and Extension Administration colleagues
• Ability to effectively communicate IT terminology and changes to all levels of users
• Ability to lead new technological changes/updates
• Ability to meet travel requirements associated with this position
• Ability to meet acceptable background check standards
• Ability to work flexible hours which may include evenings and/or weekends, as appropriate

Nice To Haves

• Familiarity with current IT systems and hardware, preferably those that are currently used by Cornell University and/or Cornell Cooperative Extension of Suffolk County
• Demonstrated ability to communicate effectively through oral, written, and visual channels using traditional methods and electronic technology such as WebEx, Skype, and Zoom
• Ability to prioritize and balance time equitably across Associations

Responsibilities

• Facilitating successful policy/procedure changes driven by compliance requirements
• Implementing Association IT initiatives
• Establishing robust networks of workstations, linked via both internet and intranet
• Providing remote maintenance, updates and support to networks and components (both hardware and software)
• Performing in person maintenance as requested/needed for projects
• Overseeing all core technology requirements and systems for the association
• Maintaining servers, desktop and laptop computers, printers, network, hardware, and software systems
• Assisting with all technology operations (e.g., network security) and evaluating them according to established goals
• Providing computer and technology support to the organization (both on-site and remotely)
• New user systems set-up and assistance with user training on PC Applications
• Ensuring the reliability of Internet connections with ISP
• Configuring routers and switches
• Maintaining the LAN and wireless network
• Blocking unknown and un-authorized devices from accessing network
• Administrating VoIP services (extensions/Voice mails)
• Managing and maintaining company database
• Inspecting the use of technological equipment and software to ensure functionality and efficiency
• Identifying the need for upgrades, configurations or new systems and report to supervisor
• Refurbishing old computers and laptops to be used by employees and interns
• Interacting with external Database developer
• Travel to site location as per requirement
• Developing technology policies to ensure a secure, consistent computing environment is maintained and performed at the optimum level
• Planning for IT related expenses
• Planning for the Association’s IT needs
• Creating a new staff computer orientation program to introduce new employees to the network environment as well as software used in the Association, especially Microsoft office including Outlook email and calendar, and other technology equipment such as phones, printers, digital cameras, and scanners
• Using and broadening an understanding of one or more operating systems, network environment, hardware platforms and/or application areas in the overall infrastructure of a complex administrative organization
• Identifying and monitoring requirements for network preventative maintenance; and recommend or analyze performance
• Analyzing problems and system requirements and making recommendations on software options, user environments, and systems used to optimize productivity and minimize impact on other users or systems
• Making hardware and software recommendations based upon compatibility with existing network environment, and program needs
• Providing overall leadership to the IT operation of the Association
• Managing the development and implementation of new applications and changes to existing systems and software
• Conducting maintenance, installation, troubleshooting, and repair of the three main components of the network environment: Servers, Network Backbone, and Workstations and Peripherals
• Performing diagnostic analysis to resolve complex troubleshooting service, effecting repairs to the network or desktop systems infrastructure
• Interacting directly with CCE staff, programs, and systems to ascertain technology-related issues
• Maintaining positive working relationship with Cornell Information Technology, College of Agricultural and Life Sciences Office of IT, Shared Business Network IT Guild master and other necessary technology support contacts
• Maintaining and enhancing usage of the current video teleconferencing systems
• Assisting with configuration and set up for any teleconferencing and be available to configure and set up system and other audio/visual equipment for use by groups using the facilities
• Coordinating purchases, set up, and distribute new equipment, and retire and appropriately dispose of outdated equipment
• Coordinating and conducting a new staff computer orientation program
• Jointly developing and pursuing a professional development plan to increase competencies relative to position accountabilities and to address changes and Association priorities
• Collaborating in activities that are in general support of Cornell Cooperative Extension and performing other duties as assigned
• Supporting the Association to maintain a safe working environment
• Being familiar with and striving to follow any applicable federal, state, local regulations, Association health and safety policy/procedure/requirement and standard
• Acting proactively to prevent accidents/injuries and communicating hazards to supervisors when identified

Benefits

• The Association may make reasonable accommodations to enable applicants to participate in the hiring process and employees to perform their essential functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level