IT Intern

ND Paper•Rumford, ME

2d•Onsite

About The Position

This position improves mill/plant reliability by reducing unplanned downtime, increasing throughput, and ensuring adherence to safety and quality standards. The Help Desk Analyst serves as the first point of contact for internal users seeking technical assistance. This role is responsible for diagnosing and resolving hardware, software, and network-related issues, either remotely or in person. The ideal candidate is a strong communicator with a customer-first mindset and basic technical knowledge across desktops, applications, and enterprise systems.

Requirements

Working towards a two or four year degree in information technology
Basic MS Office knowledge
Basis MS operating system knowledge
Basic knowledge of Active Directory, DNS and DHCP
Basic generic IT troubleshooting skills

Nice To Haves

Infrastructure focused programs preferred
Ability to speak Mandarin is a plus

Responsibilities

Respond to IT support requests via phone, email, or ticketing system in a timely and professional manner.
Diagnose and troubleshoot hardware, software, and connectivity issues on desktops, laptops, printers, mobile devices, and peripherals.
Escalate complex issues to Tier 2/3 support or appropriate IT personnel as needed.
Create, modify, and deactivate user accounts and permissions in Active Directory, email systems, and business applications.
Support password resets, MFA configurations, and access troubleshooting for internal tools.
Install, configure, and update operating systems and standard software applications (e.g., Microsoft 365, antivirus, VPN clients).
Maintain and track IT assets and inventory records.
Document support procedures, known issues, and troubleshooting steps in the knowledge base.
Track all support incidents and resolutions through the ticketing system to maintain service level expectations.
Provide clear and courteous communication to users with varying technical proficiency.
Follow up on open issues to ensure timely resolution and user satisfaction.
Train and educate users on common IT tools and best practices to reduce recurring support requests.

Benefits

Medical, dental, and vision insurance
Voluntary benefits such as accident insurance, hospital indemnity, and critical illness for you and your family.
Life insurance
Disability insurance
Business travel accident insurance.
Healthcare and Dependent Care Flexible Spending Account (FSA).
Paid holidays
Personal days
Vacation days
A 401K retirement plan with a company match and annual fixed contribution
Wellness programs with incentives
On-site clinic available at our Rumford and Biron location.