IT Intern

Accel Entertainment•Burr Ridge, IL

4d•Onsite

About The Position

The primary responsibilities of this position include, but are not limited to, assisting in all aspects of computer setup, installation, troubleshooting, service, upgrades, maintenance, and training. The IT Intern needs to be knowledgeable in all aspects of IT support, be diligent, analytical, and possess outstanding communication skills. This position is 100% in office.

Requirements

Minimum of one-year certificate from college or technical school, 1 to 3 years related experience or equivalent combination of education and experience
Proficient in Windows Office
Ability to prepare reports and business correspondence
Excellent written and verbal communication skills
Ability to understand and follow written and verbal instructions
Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
Ability to work independently and as a member of various teams and committees
Versatility and willingness to work within constantly changing priorities with enthusiasm

Responsibilities

Assist in the deployment of new hardware and software for computers
Assist with IT support requests from users through IT Support Portal, phone calls, or in-person requests
Follow setup and maintenance protocols to ensure systems are secure and ready for users
Maintain and troubleshoot devices and systems from both a hardware and software perspective
Maintain or develop professional and technical knowledge through workshops and training classes
Perform post-resolution follow-ups for IT support related tickets
Provide input and help evaluate vendor supplied software and test software compatibility with existing hardware and programs
Provide setup and support for mobile devices, including smartphones and tablets