IT Intern

Eagle Rock Properties • Plainview, NY

11d • Onsite

About The Position

We are seeking a qualified IT Intern to join our team. The successful candidate will support our day-to-day IT operations onsite in our Plainview, NY location. This role provides hands-on exposure to enterprise IT practices while building strong customer service, troubleshooting, and process-thinking skills.

Requirements

• Strong problem-solving skills
• Willingness to learn and grow
• Good written and verbal communication skills
• Familiarity with Windows and Microsoft 365
• Currently enrolled in a Bachelor’s or Associate’s degree program for Computer Science, Information Technology, or a related field

Responsibilities

• Assist with onboarding/offboarding employees
• Provide front-line helpdesk support for common requests such as password resets, basic software installation/troubleshooting, workstation issues, and end-user hardware/peripheral support.
• Log service requests in our ticketing software, maintain status, and provide follow-up to both end-users and senior members of the IT staff.
• Proactively follow up and manage tasks effectively
• Mobile phone support and management (Intune, iPhone)
• Escalate complex issues to senior IT staff as necessary

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree