LUB IT Intern
Leprino Foods Company•Lubbock, TX
•Onsite
About The Position
The IT Intern will assist the Information Systems Analyst in supporting the organization’s computing environment, including end-user devices, software, and basic infrastructure. This role is designed to provide hands-on experience in IT support, troubleshooting, system maintenance, and operational tasks while contributing to daily IT operations. This position serves as an entry-level support role, focusing on learning core IT functions and providing assistance with user support, equipment setup, and documentation.
Requirements
- Must be 18 years of age
- Must be able to speak, read, write, and comprehend basic English language
- Currently pursuing (or recently completed) a degree in Information Systems, Computer Science, or related field
- Basic understanding of Windows operating systems (Windows 11, Windows Server 2019)
- Basic understanding of Computer hardware and peripherals
- Strong willingness to learn and follow direction
Nice To Haves
- Networking fundamentals
- Familiarity with Active Directory or user account management
- Basic knowledge of Microsoft 365 applications
- Exposure to troubleshooting hardware/software issues
- Experience from coursework, labs, or personal projects
Responsibilities
- Provide first-level technical support for hardware, software, and connectivity issues
- Assist users with common issues (password resets, login issues, printer problems, etc.)
- Escalate complex issues to the Information Systems Analyst
- Support users in person, via phone, or ticketing system
- Assist with training users on basic applications and tools
- Set up new computers, laptops, and peripherals (monitors, printers, mobile devices)
- Assist with imaging, software installation, and updates
- Help maintain and organize IT equipment inventory
- Support basic configuration of devices and systems
- Assist with basic network and system tasks (user account setup, Active Directory support)
- Support server and system maintenance activities under supervision
- Help monitor system performance and report issues
- Assist with backups, patching, and security processes
- Maintain documentation for systems, procedures, and troubleshooting steps
- Update asset inventory and equipment tracking logs
- Assist with reporting and basic analysis tasks
- Support IT projects and general department needs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
