IT Intern

AirLife • Grand Rapids, MI

1d

About The Position

The IT Intern (Help Desk) will support the Information Technology department by providing front-line end-user technical support and assisting with a variety of IT projects and initiatives. The team operates as a lean group, collaborating across endpoint, infrastructure, security, and ITSM functions with a focus on integrating systems and simplifying processes. The team is looking for someone with a strong aptitude for technology, good troubleshooting and problem-solving skills, and an interest in modern Microsoft 365 and endpoint management tools.

Requirements

• Working knowledge of the Microsoft 365 (M365) suite (Outlook, Teams, SharePoint, OneDrive).
• Working knowledge of Windows 10/11 endpoints.
• Working knowledge of basic Active Directory and Microsoft Entra ID concepts.
• Working knowledge of software installation and configuration.
• Working knowledge of modern endpoint provisioning (e.g., Microsoft Intune / ManageEngine Endpoint Central).
• Junior or senior college level in an applicable information technology study is required.
• Focus on achieving our Company mission.
• Demonstrate accuracy and thoroughness in daily work; look for ways to improve and promote quality & safety.
• Inspire the trust of others; treat people with respect and dignity and embrace the value of diversity.
• Use time efficiently; perform job accurately, thoroughly, and conserve Company resources to improve profits.
• Contribute to building and maintaining a positive team environment.
• Assure all policies and guidelines are implemented and followed.

Nice To Haves

• Familiarity with PowerShell.
• Familiarity with IT Service Management (ITSM) ticketing tools.
• Hands-on or coursework experience with ManageEngine ServiceDesk Plus (or similar ITSM/ticketing platforms).
• Hands-on or coursework experience with Microsoft Intune.
• Hands-on or coursework experience with ManageEngine Endpoint Central.
• Hands-on or coursework experience with Microsoft 365 administration.
• Hands-on or coursework experience with Microsoft Entra ID.
• Hands-on or coursework experience with PowerShell scripting.
• Hands-on or coursework experience with Rubrik (or similar) M365 backup solutions.

Responsibilities

• Provide IT Help Desk support by monitoring and responding to tickets in the ManageEngine ServiceDesk Plus ITSM platform.
• Support software installation and application deployments via Microsoft Intune and ManageEngine Endpoint Central.
• Assist with the deployment of new IT administrative tools.
• Contribute to the IT knowledge base in ManageEngine ServiceDesk Plus by documenting common issues, fixes, and how-to articles for end users and the service desk.
• Assist with Microsoft 365 mailbox and user account consolidation, cleanup, and offboarding tasks in Microsoft Entra ID and Active Directory.
• Daily review of system, endpoint, and backup (Rubrik) job logs; report and escalate any failures or anomalies.
• Assist with documentation requirements for ongoing IT, security, and compliance projects (e.g., GRC, audit, and vendor reviews) as needed.
• Maintain a clean and organized IT area including server room.
• Assist with endpoint management and patching activities using Microsoft Intune and ManageEngine Endpoint Central.
• Opportunities to help the company adopt and fully leverage the Microsoft 365 (M365) suite, including Outlook, Teams, SharePoint Online, and OneDrive for Business.
• Assist with modern endpoint provisioning (Microsoft Intune / Windows Autopilot) and PC performance troubleshooting on Windows 10/11 devices.
• Aid in new-hire user setup, account provisioning, and endpoint configuration through Microsoft Entra ID, Microsoft Intune, and Active Directory.
• Support IT asset management and CMDB hygiene (e.g., asset inventory in ManageEngine ServiceDesk Plus / Endpoint Central) and assist in maintaining the IT password / secrets vault.
• Provide conference room and Microsoft Teams meeting support, both in person and via remote endpoint management tools (Intune / ManageEngine Endpoint Central).
• OneDrive for Business setup, Known Folder Move configuration, and verification of M365 backups (Rubrik).

What This Job Offers

• Career Level: Intern