IT Intern

Halifax Health•Daytona Beach, FL

21h•Onsite

About The Position

This IT Intern position involves providing first-tier support for hardware, software, and communication issues under the guidance of Technical Support Analysts. The intern will assist with Service Desk, Field Support, and Deployment duties, documenting operational procedures daily in call tracking software. The role requires a customer service-oriented attitude, good communication skills, teamwork, willingness to follow directions, organization, attention to detail, and responsiveness. The intern will also support various functions of the Information Technology Team and adhere to information security policies.

Requirements

High school diploma or equivalent required unless individual is currently enrolled in Volusia County Schools-approved CTE or OJT program.
Must be accepted into applicable degree programs within 90 days of hire or within 90 days of graduation if hired while still in high school.
General knowledge of commonly used concepts, practices, and procedures within the information technology field, and is willing to continue education for professional growth.
Customer service oriented attitude
Good oral and written communication skills
Demonstrated ability to work well as part of a team
Willing to follow directions
High level of organization, attention to detail, and responsiveness required
Excellent analytical and problem-solving skills
Entry level experience with hardware installation, troubleshooting and repair
Entry level experience with software installation and troubleshooting
Entry level troubleshooting skills in MS Windows
Entry level troubleshooting skills in MS Applications (Excel, Word, PowerPoint and Outlook)

Nice To Haves

Entry level network troubleshooting preferred

Responsibilities

Works with Technical Support Analysts to provide first tier support for hardware, software and communication related issues.
Assist in performing Service Desk, Field Support, and Deployment duties as needed and document operational procedures daily in call tracking software.
Assist Technical Support Analysts in resolving customer issues in a positive, professional, efficient manner.
Assist Technical Support Analysts to provide Service Desk Support for First Call Resolution (FCR) to users over the phone and through remote assistance.
Perform Service Desk duties as needed, including defining user problems, resetting/unlocking accounts, setting up printer and email profiles, hospital applications installation, and troubleshooting TCP/IP, Office applications, and hospital software.
Imaging and re-imaging PCs/laptops for deployment.
Assist Service Desk in providing Field Support/Offsite Support to users throughout the enterprise, including moving customer equipment, imaging, troubleshooting in IDF closets, network connections, mobile carts, networking computers and printers, changing laser printer rollers, and setup of printers.
Out of box setup of computers, laptops, and printers.
Provide Deployment Support to users throughout the enterprise, including deploying equipment, imaging and re-imaging of PCs and laptops, moving customer equipment, and installation of hospital applications.
Assist Technical Support Analysts in maintaining, analyzing, troubleshooting, and repairing computer systems software and hardware devices and peripherals.
Promote and adhere to departmental and organizational information security policies, standards and procedures.
Support various functions of the Information Technology Team.
Other duties as assigned.