IT Integration Support

Confie•Dallas, TX

3d•Hybrid

About The Position

Responsible for system monitoring, maintenance, and support of all networked software and operating systems. Will provide end-user support and troubleshooting of applications and software.

Requirements

Field Technician experience
Ability to travel up to 50%
Cisco and Networking experience
Basic Microsoft Windows/Microsoft 0365 environment
Experience with Asset Management and ITSM Platforms
Excellent attitude and interpersonal skills
Communicate effectively and professionally with all levels of personnel
Detail and customer service-oriented
Problem-solving skills to resolve issues
Must be willing to work outside normal business hours as needed
Must have strong Microsoft Windows 10 hands-on experience
English fluency
Valid Drivers License
Ability to Travel via Airline

Nice To Haves

Bilingual in English/Spanish preferred
Citrix/iGEL experience
2 Years experience with IT Support

Responsibilities

Serve as point of contact within the IT Operations to provide technical support to end-users
Help users on a day-to-day basis with IT-related issues
Computer repair and troubleshooting
Troubleshoot software and network issues
Troubleshoot basic Active Directory/Window Domain issues
Perform proactive maintenance in PCs and Printers
Configure and install PCs, printers, and scanners
Perform first-level problem determination and resolution
Escalate unresolved issues to appropriate team members
Monitor and follow up on outstanding issues and update users on the current status
Assist with special projects as needed
Consistently meet or exceed requirements/performance criteria

Benefits

Comprehensive benefits package including medical, dental, vision, and life insurance
Performance-based bonuses to reward your contributions
Paid time off to recharge and maintain a healthy work-life balance
Flexible work options, including remote and hybrid opportunities, if eligible
Retirement Plan (401k) with company-matched contributions
Education Advancement, for employees and qualified dependents, via the Confie Enablement Scholarship Fund
Fitness Reimbursement – up to $15/month for gym memberships
Inclusive workplace through a strong commitment to Diversity, Equity, and Inclusion
Employee Assistance Program – confidential support for personal or professional challenges, at no cost
Extra Perks – optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and even pet insurance