Professional, IT Infrastructure Technology, IT Operations

Freudenberg Group • Morganfield, KY

5d

About The Position

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. Vibracoustic USA Inc. Welcome to Freudenberg Without Freudenberg, indoor air would not be as clean, cars would not drive and wounds would not heal as quickly. And these are just three examples from thousands of our applications.

Requirements

• Associates degree of computer science or Bachelor's degree. Equivalent combinations of education, experience and certification will be considered.
• Minimum 3 years' experience of working in a preferable global IT organization.
• Experienced in implementing, documenting and operationally maintaining IT infrastructures.
• Experienced in interacting with external suppliers and service providers.
• Technical IT infrastructure knowledge with focus on globally positioned IT infrastructure technique.

Responsibilities

• Identifies, diagnoses, and resolves IT infrastructure incidents on 1st level (first/single point of contact) for all Vibracoustic users and communicates known solutions to end-users in a user-friendly, professional manner.
• Administration and reporting of user service requests as defined by IT management.
• Manage end-user incidents and prioritize work based on defined SLAs.
• Implementation/Installation and administration/maintenance of IT infrastructure services with focus on availability, reliability and manageability following Vibracoustic IT standard processes in coordination with responsible IT management.
• Active contribution to 2nd level group activities where required; global project contribution.
• Education of users based on Vibracoustic processes to make optimal use of Vibracoustic business systems.
• Contribute ideas to improve IT processes and services.
• Support implementation of new and/or improved IT processes following Vibracoustic IT standards.
• Problems, solutions and results of project work as well as any elaborated results within the area of responsibility must be documented in an understandable manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree