Senior Director, IT Infrastructure and Operations

‎ConnectWise

12h • Remote

About The Position

We’re looking for a Senior Director of IT Infrastructure & Operations to lead and modernize our global technology environment. This is a high-impact leadership role responsible for delivering secure, scalable, and always-on infrastructure that powers our business and customer experience. You’ll lead a globally distributed team across cloud, network, data centers, and end-user computing—while shaping the future of our technology through cloud transformation, automation, and operational excellence. If you’re passionate about building high-performing teams, driving large-scale transformation, and influencing executive strategy, we want to hear from you.

Requirements

• Proven experience leading global infrastructure and operations teams at scale
• Deep expertise across enterprise infrastructure, cloud platforms, networking, and ITIL-based operations
• Strong track record driving cloud transformation, automation, and modernization initiatives
• Executive presence with the ability to influence senior leaders and stakeholders
• Experience managing budgets, vendors, and optimizing costs
• Strong decision-making skills in complex, high-impact environments
• 12–15+ years of IT infrastructure and operations experience
• 7–10+ years of leadership experience, including managing leaders
• Experience in enterprise, global environments
• Bachelor’s degree in IT, Computer Science, Engineering, or related field

Nice To Haves

• Master’s preferred
• Certifications such as ITIL, AWS/Azure, CISSP, or TOGAF are a plus

Responsibilities

• Build and lead a global team of managers and technical experts across infrastructure, cloud, network, and IT operations
• Foster a high-performance, collaborative, and resilient team culture
• Own and execute our IT infrastructure strategy aligned to business priorities
• Lead cloud adoption and optimization across AWS, Azure, or GCP
• Champion automation and DevOps to improve efficiency and scalability
• Ensure highly available, secure, and reliable infrastructure services
• Drive continuous improvement through strong SLA/KPI management
• Oversee incident, problem, and change management processes
• Partner with Security and Engineering to ensure compliance and risk mitigation
• Lead disaster recovery and business continuity planning
• Engage with executive leadership on strategy, priorities, and risk
• Collaborate cross-functionally across IT, Security, Engineering, and Business teams
• Manage key vendor relationships and ensure value delivery

Benefits

• Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce
• Workplace free from discrimination and harassment
• Equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior