IT Business Partner - Operations & Technology

WFN - The McDonnel Group•Metairie, LA

7d•Onsite

About The Position

The IT Business Partner serves as the primary liaison between internal teams and the outsourced IT provider, driving the effective use of technology across the organization. This role ensures systems, software, and technology solutions support the needs of field and office teams, while identifying opportunities to improve efficiency through new tools, integrations, and emerging technologies, including AI. This is not a traditional helpdesk role; the primary focus is on vendor management, systems optimization, and driving technology adoption.

Requirements

5+ years of experience in IT, systems management, business analysis, or related field
Experience working with or managing third-party IT vendors
Strong understanding of business systems and software platforms
Demonstrated ability to translate business needs into technology solutions
Experience supporting or leading system implementations or process improvements
Must be able to pass a pre-employment background check and drug screening successfully.
Must possess a current and valid state driver’s license and a clean driving record.

Nice To Haves

Experience in construction, engineering, or project-based industries
Familiarity with Procore or similar systems
Exposure to AI tools, automation, or digital transformation initiatives
Experience working in outsourced or hybrid IT environments

Responsibilities

Serve as the primary point of contact for TMG’s outsourced IT provider
Manage day-to-day communication, priorities, and escalations with the IT vendor
Hold the vendor accountable to service levels, response times, and quality of support
Coordinate resolution of technical issues and ensure timely follow-through
Identify opportunities to improve operational efficiency through technology
Evaluate and recommend new tools, platforms, and solutions
Support the integration of emerging technologies, including AI, into business processes
Partner with leadership to align technology initiatives with company goals
Lead or support the rollout of new systems, tools, and software updates
Coordinate with departments to ensure successful implementation
Provide training, guidance, and support to drive user adoption
Monitor effectiveness and recommend improvements
Ensure key systems (project management, accounting, HR, training platforms) are aligned and functioning efficiently
Identify and address gaps between systems, workflows, and data flow
Work with internal teams and vendors to improve system connectivity and usability
Provide occasional hands-on support for technology-related issues in the office
Triage issues and coordinate with the IT vendor for resolution
Act as a resource for employees navigating systems and tools