Business Technology Partner

PNC•Strongsville, OH

3d•$70,000 - $130,000•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Technology Partner within PNC's Enterprise Change organization, you will be based in Pittsburgh, Pa or Strongsville, OH. This role provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications. It initiates, owns and drives the identification, evaluation, and direction of solutions that are cost effective and meet business requirements. Serves as the central point of contact for business demand management, technology expenditures, client feedback & relationship management and the overall client experience with the technology organization. Provides consulting services to communications to internal business groups on process improvement projects designed to support product strategies and revenue generation/cost reduction. Analyzes and elicits client requirements, and transforms the requirements into functional/non-functional requirements.

Requirements

University / college degree, with 5+ years of industry-relevant experience.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

Application Development
Business Management
Customer Solutions
Design
Group Problem Solving
Process Improvements
Release Management
Software Solutions
User Experience (UX) Design

Responsibilities

Partner with business stakeholders and customers to understand needs, pain points, and business objectives, ensuring alignment between technology solutions and business outcomes.
Lead discovery and solution design sessions to identify opportunities for new capabilities and enhancements within custom applications.
Translate business needs into clear, actionable requirements using Agile methodologies, including creation of epics, features, and detailed user stories.
Define and document acceptance criteria to ensure development teams have a precise understanding of expected functionality and quality standards.
Own and manage the product backlog by refining, prioritizing, and maintaining user stories in tools such as Jira, ensuring readiness for sprint/PI planning.
Collaborate closely with Agile development teams (Product Owners, Scrum Masters, Developers, QA) to support iterative delivery and continuous improvement.
Participate in all Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, reviews, and retrospectives.
Apply Scaled Agile Framework (SAFe) principles to support Program Increment (PI) planning, cross-team coordination, and alignment to enterprise delivery goals.
Facilitate cross-functional communication between business stakeholders, technology teams, and leadership to ensure shared understanding of priorities and deliverables.
Create and maintain documentation in Confluence to support transparency, traceability, and knowledge sharing across teams.
Utilize Figma (or similar tools) to collaborate on wireframes, prototypes, and user experience flows that support requirements clarity and solution validation.
Ensure traceability across requirements, development, and testing, linking user stories to business objectives, test cases, and outcomes.
Support testing and validation efforts by collaborating with QA teams and stakeholders to confirm delivered functionality meets defined requirements.
Identify risks, dependencies, and gaps early, proactively working with teams to mitigate issues impacting delivery or solution quality.
Drive continuous improvement by analyzing feedback, production issues, and metrics to enhance processes, products, and customer experience.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service