IT Infrastructure Technician

University of Florida•Gainesville, FL

3d•Onsite

About The Position

UF Information Technology (UFIT) is seeking an entry-level IT Infrastructure Technician to join Infrastructure and Communication Technology (ICT), a unit within UFIT. This position is part of a structured rotational development program where the selected candidate will rotate through multiple IT infrastructure functions, including Construction, Break/Fix, Refresh, and Tier 2 Networking Support, at intervals of approximately 9–12 months. These rotations are designed to build comprehensive knowledge of the organization’s networking environment and operational processes. Final long-term placement will be determined based on organizational needs and demonstrated skills. UF Information Technology enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems.

Requirements

An associate's degree and two years of appropriate experience or a high school diploma and four years of appropriate experience.
Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
CCNA Certification or equivalent must be obtained within the first 12 months of employment.
A valid driver's license is required.

Nice To Haves

Bachelor’s degree in computer science, business administration, or a related field
CCNA certification and/or equivalent certification
Knowledge of physical network infrastructure and components
Working knowledge of networking protocols such as TCP/IP, DHCP, DNS, and ICMP
Provide excellent service through professional and courteous interactions with internal and external stakeholders while meeting business needs

Responsibilities

Responsible for troubleshooting and resolving moderate to complex network issues.
Troubleshoots and resolves moderately complex network problems, regarding building level, layer-1, and layer-2 network infrastructure components.
Configures layer 2 network electronics, which includes switches and hubs, as specified in the network design guide.
Evaluates network performance, performs periodic maintenance, reviews procedures, and documents processes for overall continuous systems improvement.
Follows best practices for new building construction, data center updates and major building renovation projects, including wall-plate equipment renewal projects.
Integrates design standards and special requirements into complete configurations.
Serves as a technical resource person for coworkers and customers for layer-2 networks on small to medium size buildings.