Analyst, IT Infrastructure
About The Position
The Analyst, IT Infrastructure will install, maintain, upgrade, and continuously improve the site's operating environment, ensuring the ongoing reliability, performance and security of the infrastructure. This includes monitoring and up keeping the operating environments; responding to incidents & problems, deployment of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Other responsibilities include troubleshooting problems as reported by users, supporting Web access and telephony services, and the acquisition, replacement and decommissioning of related equipment, software and services.
Requirements
- Strong customer service orientation
- Good analytical, troubleshooting and problem solving skills.
- Good communication (both oral and written) and documentation skills.
- In-depth knowledge of the Windows OS (server and client) and the desktop operating environment. Linux and other mainstream OS knowledge will be helpful.
- Fundamental knowledge of networking concepts
- Good knowledge of infrastructure service management & diagnostic tools and processes
- Good knowledge of end-point security management tools and processes
Nice To Haves
- Familliarity with a wide range of security and management tools, including endpoint protection platforms like CrowdStrike and ThreatLocker, encryption and patching systems such as BigFix and Bitlocker, and IT Service Management (ITSM) systems like ServiceNow.
Responsibilities
- Provide technical support and perform maintenance
- Perform service monitoring and reporting, with a focus on risk management and compliance
- Explore new solutions, enhancements and opportunities for continuous improvement, projects and more
- Perform the acquisition, provisioning and decommissioning of related equipment, software and services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
