IT Infrastructure Project Leader

Cinter Career•New York, NY

21h•$70,000 - $100,000•Hybrid

About The Position

The IT Infrastructure Project Leader will deliver a high level of direct IT infrastructure customer support while assisting project execution under the guidance of a Project Manager. This role involves promoting excellent customer service, ensuring effective response times, and providing expert insights into support issues. The individual will enforce quality of service guidelines and maintain overall customer satisfaction. Responsibilities include traveling to data centers or client sites for on-site technical work, supporting infrastructure projects in collaboration with Project Managers and external vendors, and troubleshooting infrastructure issues with distributors and manufacturers. The role also requires analyzing incident trends to propose preventive solutions and process improvements, and investigating suspected security events and vulnerabilities in coordination with PSOC and CSIRT teams.

Requirements

Strong analytical mindset and sound judgment
Continuous focus on quality, efficiency, and service improvement
Strong organizational skills and commitment to high-quality work
Ability to handle difficult interpersonal situations related to support issues
Ability to execute under management direction while collaborating with internal teams and users
Excellent written and verbal communication skills in English
Design and implementation experience in: Cloud Solutions (AWS, Microsoft 365), Virtualization (vSphere, Hyper-V), Virtual Desktop, Windows Server (Active Directory, Entra ID, Intune, Exchange), Unix Server (Redhat, SMTP server), Authentication Infrastructure (SSO, Entra ID, Okta)
Strong operation and troubleshooting skills in: Monitoring tools (AWS CloudWatch, SolarWinds), Active Directory, GPO, Authentication and Access Privilege, Security tools (SES, Defender, Cybereason, Deep Security)
Experience working with stakeholders on support-related issues
Basic Japanese language skills (required for communication with Tokyo HQ)

Nice To Haves

AWS Certification
Microsoft 365 Certification
Security certifications
ITIL Certification
PMP Certification

Responsibilities

Deliver a high level of direct IT infrastructure customer support while assisting project execution under the guidance of a Project Manager
Promote excellent customer service, ensure effective response times, and provide expert insights into support issues
Enforce quality of service guidelines and maintain overall customer satisfaction
Travel to data centers or client sites for on-site technical work
Support infrastructure projects in collaboration with Project Managers and external vendors
Troubleshoot infrastructure issues with distributors and manufacturers
Analyze incident trends and propose preventive solutions and process improvements
Investigate suspected security events and vulnerabilities in coordination with PSOC and CSIRT teams