IT Infrastructure Project Leader

Cinter Career•New York, NY

2d•$70,000 - $100,000•Hybrid

About The Position

The IT Infrastructure Project Leader will deliver a high level of direct IT infrastructure customer support while assisting project execution under the guidance of a Project Manager. This role involves promoting excellent customer service, ensuring effective response times, and providing expert insights into support issues. The position requires enforcing quality of service guidelines and maintaining overall customer satisfaction. Travel to data centers or client sites for on-site technical work is expected. The IT Infrastructure Project Leader will support infrastructure projects in collaboration with Project Managers and external vendors, troubleshoot infrastructure issues with distributors and manufacturers, analyze incident trends, and propose preventive solutions and process improvements. Additionally, the role involves investigating suspected security events and vulnerabilities in coordination with PSOC and CSIRT teams.

Requirements

Strong analytical mindset and sound judgment
Continuous focus on quality, efficiency, and service improvement
Strong organizational skills and commitment to high-quality work
Ability to handle difficult interpersonal situations related to support issues
Ability to execute under management direction while collaborating with internal teams and users
Excellent written and verbal communication skills in English
Design and implementation experience in Cloud Solutions (AWS, Microsoft 365)
Design and implementation experience in Virtualization (vSphere, Hyper-V)
Design and implementation experience in Virtual Desktop
Design and implementation experience in Windows Server (Active Directory, Entra ID, Intune, Exchange)
Design and implementation experience in Unix Server (Redhat, SMTP server)
Design and implementation experience in Authentication Infrastructure (SSO, Entra ID, Okta)
Strong operation and troubleshooting skills in Monitoring tools (AWS CloudWatch, SolarWinds)
Strong operation and troubleshooting skills in Active Directory, GPO
Strong operation and troubleshooting skills in Authentication and Access Privilege
Strong operation and troubleshooting skills in Security tools (SES, Defender, Cybereason, Deep Security)
Experience working with stakeholders on support-related issues
Basic Japanese language skills (required for communication with Tokyo HQ)

Nice To Haves

AWS Certification
Microsoft 365 Certification
Security certifications
ITIL Certification
PMP Certification

Responsibilities

Deliver a high level of direct IT infrastructure customer support while assisting project execution under the guidance of a Project Manager
Promote excellent customer service, ensure effective response times, and provide expert insights into support issues
Enforce quality of service guidelines and maintain overall customer satisfaction
Travel to data centers or client sites for on-site technical work
Support infrastructure projects in collaboration with Project Managers and external vendors
Troubleshoot infrastructure issues with distributors and manufacturers
Analyze incident trends and propose preventive solutions and process improvements
Investigate suspected security events and vulnerabilities in coordination with PSOC and CSIRT teams