IT Systems Infrastructure Leader 5

United Launch Alliance•Centennial, CO

19h•Onsite

About The Position

At ULA, the Systems Infrastructure Leader is responsible for defining and executing the strategy, operations, and daily management of the enterprise systems infrastructure. This leader oversees a multi‑disciplinary team of Windows and Linux engineers and solution architects, ensuring the delivery of secure, reliable, and scalable services across both on‑premises and cloud environments. The role sets technical and operational priorities, drives engineering discipline, develops and mentors talent, and ensures high‑quality support and solution delivery. Success in this position requires close partnership with architecture, network, security, application, and business teams to enhance service reliability, modernize infrastructure, expand automation, and guide sound technology decisions. This is a hands‑on leadership role that demands strong people management skills, technical credibility, and solid operational judgment.

Requirements

Bachelor's degree in a STEM (Science, Technology, Engineering, Mathematics) field from an accredited college or university
5+ years leading technical teams (15+), including performance management, prioritization, and employee development
Experience managing hybrid environments (on-prem + cloud) supporting Windows and Linux servers
Strong background in IT operations: incidents, changes, patching, upgrades, availability, and service improvemen
Experience with automation, scripting, and infrastructure-as-code (e.g., PowerShell, Python, Bash, Ansible, Terraform)
Familiarity with monitoring, incident management, change control, and documentation tools
Working knowledge of cloud platforms (AWS, Azure) and core infrastructure services (compute, storage, virtualization, identity, backup, monitoring)
Proven ability to lead cross-functional initiatives across architecture, operations, security, and business teams
Strong communication skills with the ability to guide teams, manage escalations, and present to leadership
Ability to prioritize across projects, operations, and unplanned work in complex environments
Skilled in assessing risk, reliability, scalability, and security impacts of technical decisions
Experience leading technical reviews, driving architecture discussions, and standardization efforts
Demonstrated sound judgment under pressure and commitment to operational excellence and continuous improvement
Strong leadership, collaboration, accountability, and professional presence with stakeholder

Nice To Haves

Experience leading teams of 15+ technical staff in complex, regulated, and security-sensitive environments
Expertise in infrastructure modernization, cloud migration, and platform standardization
Proven track record in automation initiatives that improve consistency and scalability
Knowledge of service management frameworks, operational metrics, and SLA-driven environments
Collaboration with HR and senior leadership on hiring, performance improvement, and organizational development
Relevant certifications in cloud, systems, or IT service management
Proficient in Azure/AWS operations and infrastructure-as-code tools (Terraform, Ansible, Puppet)
Experience with PowerShell, Python, or Bash for automation
Strong experience with hybrid infrastructure (on-premises + cloud platforms)
Expertise in operational reporting, capacity planning, and platform lifecycle management
Skilled in coaching and managing staff performance, conflict resolution, and team stabilization during change
Ability to balance strategic thinking with operational execution, fostering a culture of documentation, accountability, and teamwork
Familiarity with virtualization, backup/recovery, identity services, monitoring platforms, and systems performance management

Responsibilities

Drive down organizational costs
Lead, coach, and develop a team of systems engineers and solution architects supporting Windows, Linux, hybrid infrastructure, automation, and cloud operations.
Set team priorities, assign work, manage workload, and ensure alignment to business and IT objectives.
Own day-to-day infrastructure operations, including service reliability, lifecycle management, patching, monitoring, incident response, root cause follow-through, and operational readiness.
Build a culture of accountability, professionalism, technical excellence, documentation, and continuous improvement.
Partner with peers across network, security, applications, service management, and architecture to deliver integrated infrastructure solutions.
Drive infrastructure modernization initiatives, including standardization, automation, infrastructure as code, platform hardening, and operational simplification.
Provide leadership for project delivery, operational escalations, change management, and production risk reduction.
Establish and monitor service metrics, team performance expectations, operational health indicators, and improvement plans.
Support evaluation of new technologies, platforms, and tooling, and translate business needs into practical infrastructure decisions.
Perform core people-leader responsibilities including hiring, performance management, coaching, employee development, recognition, corrective action, and workforce planning.
Ensure team documentation, technical standards, support procedures, and knowledge transfer are current and usable.
Communicate clearly with technical teams, leaders, customers, and stakeholders during both routine operations and high-pressure events.