IT Infrastructure Ops Manager (IT Policy & Planning - Senior Manager)

State of Washington•Thurston County – Olympia, WA

1d•Hybrid

About The Position

The Washington State Liquor and Cannabis Board (WSLCB) Information Technology Services Division (ITSD) is announcing an exciting opportunity for an IT Infrastructure Ops Manager (IT Policy & Planning - Senior Manager) position in Olympia, WA. This position reports to the Chief Information Officer (CIO) within the ITSD and collaborates closely with the LEEADS Application Manager, IT Operational Support Manager, Chief Information Security Officer as well as executive, and senior and mid-level business managers within WSLCB. The position serves as the highest-level authority related to policy and process in hosting, network, device management, and service operations services for WSLCB. The IT Infrastructure & Operations Manager supervises four positions. The unit is responsible for developing and maintaining enterprise-wide technology standards that drive the achievement of the agency's mission, goals, and purpose. The position serves as the highest-level authority related to policy and process in IT Infrastructure & Operations management. The IT Infrastructure & Operations Manager plans, directs and coordinates enterprise operational technology services to ensure the stable delivery of the agency's IT resources. This position is responsible for managing, directing, and administering all activities related to enterprise hybrid cloud infrastructure, data center operations, storage platforms, server and systems platforms, and infrastructure reliability services and Device Management. The position relies on expert technology policy development, contract management, vendor management and personnel management skills. Proven advanced organizational leadership skills, including communication, problem-solving and knowledge of industry best practices, are used to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.

Requirements

Comparable combination of education and experience.
A Bachelor's Degree in Computer Science, Public Administration or related field.
Seven (7) years of proven experience in an Infrastructure role or similar role including Five (5) years managing a team of technology professionals within a tiered service management support model.
Working level knowledge and progressive experience in: Independently and proactively manage technical staff. Demonstrated by at least five (5) years of consecutive experience managing compute, storage, network, and/or device management technology professionals.
Independently and proactively design collaborative tactical and strategic plans, including technology roadmaps, specific to compute, storage, network, device hardware and software management, and data management.
Independently and proactively construct vendor statements of work for storage and compute (on-prem, hybrid and cloud), network, device management, and/or technology customer support services.
Independently and proactively analyze, draft, implement and enforce technology policies and standard operating procedures specific to cloud management, network configuration, storage, and device management.
In technology contract and vendor management.
In developing and enforcing IT customer service standards and practices including the development of Service Level Agreements for storage, compute, network availability and access, and device management.
Managing IT projects using recognized methodologies such as PMI.
Applying IT security standards.
Developing and enforcing infrastructure management standards including standards related to server operations, cloud hosting, and network administration.
Independently executing workstation hardware and software implementation and maintenance standards.

Nice To Haves

Working knowledge of Washington's budget development, bill analysis and fiscal note analysis processes.

Responsibilities

Provide direct supervision of infrastructure and device management position objectives and expectations.
Establish short-term objective sand long-term strategic and technical roadmap; engage staff in collaborative review and finalization of long-term objectives whenever possible.
Evaluate position descriptions, staff expectations and evaluations on a minimum of a semi-annual basis with supervised personnel.
Effectively mentor, train, coach, counsel, and motivate staff to achieve consistently high performance.
Analyze project workload constraints across multiple project initiatives to determine staffing plan, resource constraints and/or resource availability.
Consistently communicate division and agency decisions and priorities to staff, seeking input and feedback whenever possible.
Consistently analyze staff performance against position requirements, applicable policies as well as section standards and practices imposing corrective or disciplinary action when required.
Cultivate a learning environment to expand staff skills and abilities; design and support training and cross training plans, ensuring that WSLCB remains a center of excellence and that there are no single points of failure.
Ensure life cycle management standards are designed, documented, communicated and updated on a regular basis.
Define operational procedures to best support the agency's technical needs while remaining aligned with agency's strategic plan.
Utilize subject matter expertise and advanced research skills to conduct documented cost, benefit and risk analysis for proposed projects, modifications, acquisitions, policies and/or legislation in a timely manner.
Develop, update, monitor, communicate and enforce agency security, data management, application management, IT investment and other operational policies and procedures.
Coordinate efforts to provide technology solutions using best practices, principles of enterprise architecture and applicable industry standards.
Prepare budget proposals and operational expenditure statements.
Research solutions by utilizing available resources such as other state agencies, vendor whitepapers, or companies that analyze these to make a recommendation with the fiscal request.
Support requirements-based design by ensuring that end-user and stakeholder business, functional and technical requirements drive builds and configurations.
Serve as ITSD customer representative for assigned services.
Ensure that all ticket statuses are up to date and that the division can articulate progress on customer prioritized requests.
Receive and distribute customer questions and feedback to the appropriate section manager and/or unit staff when required.
Collaborate with stakeholders to identify business needs and define systems requirements for new or modified technology solutions.
Ensure that functional and non-functional requirements have been elicited, documented and approved prior to any procurement.
Develop requirements to inform statements of work, assisting in the development of procurement documents and analyzing submitted vendor proposals.
Promote cost optimization measures and monitoring to effectively manage assigned contracts.
Actively monitor assigned contracts, ensuring that adequate time is given to analyze the need to continue contracts or to replace existing contracted services with new solutions.

Benefits

A comprehensive benefits package (including but not limited to Medical/Dental/Vision, Long Term Disability, Life Insurance etc.)
Paid Vacation, Leave, and Holidays
Tuition Waiver (enrollment in courses at state universities/colleges on a space availability basis - all or a portion of the tuition/fees may be waived for state employees)
Tuition reimbursement (courses taken with prior approval in order to further employee’s career development with the WSLCB)
Training and career development programs (including online courses and LinkedIn Learning)
A healthy work/life balance (this may include flexible/alternative work schedules and telework/remote work opportunities, when possible)
Employee Assistance Program - a confidential program created to promote the health, safety and well-being of public service employees
Generous wellness program (we offer reimbursements for certain fitness related activities)
Onsite exercise facility (for employees working at WSLCB Headquarters Building in Olympia)
Infants at Work Program to promote parent and infant bonding, parental well-being, and healthy infant development. Depending on your job duties, work location, and supervisor approval, eligible employees who are new mothers, fathers, or legal guardians can bring their infant (six weeks to six months) when they return to work.
Free parking