IT Infrastructure & Operations Manager

Particle Measuring Systems • Niwot, CO

3d • $110,000 - $160,000 • Hybrid

About The Position

Particle Measuring Systems has recently transitioned ownership of infrastructure, network, security operations, and end-user support from an outsourced managed service model to an internally led IT organization. We are now building a stronger internal Infrastructure and Operations function to support the continued growth of our global organization, improve service quality, increase accountability, and provide more proactive, business-aligned technology support. To support our IT strategic plans, we are recruiting for an experienced IT Infrastructure & Operations Manager to lead a department of IT professionals. This is a hands-on leadership role requiring both technical depth and operational discipline, with responsibility for building a reliable, secure, service-oriented infrastructure and operations function.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 8+ years of progressive IT Infrastructure, operations, service desk, or enterprise technology experience including 3+ years leading technical teams or managing infrastructure/operations services.
• Experience with Microsoft 365, Azure, Entra ID/Active Directory, endpoint management, identity/access management, and collaboration platforms.
• Demonstrated experience leading or transforming an internal infrastructure, operations, service desk, or end-user support team, including hiring, coaching, performance management, and capability development.
• Strong understanding of information security frameworks, standards, and best practices (e.g., ISO 27001, NIST, CIS).
• Demonstrated knowledge of financial management and budgeting principles.
• Knowledge of ITIL or other IT service management frameworks
• Experience establishing operational KPIs, service level expectations, governance routines, and continuous improvement practices for internal IT services.
• Ability to design, develop, operate, and manage Network (LAN, WAN), Server/Storage, Security, Telecom, Data Center, Unified Communications, and other Infrastructure technologies.
• Ability to coach technical staff, set priorities, manage performance and build role clarity.
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Background supporting distributed/global locations and time zones.
• Ability to manage escalation and service expectations across regions.
• Understanding of business continuity needs in operational/manufacturing settings.
• Proven ability to lead through change.
• Ability to exercise discretion and ensure a high level of confidentiality.
• Experience coordinating support across manufacturing, office and remote environments.

Nice To Haves

• Preferred certifications include ITIL Foundation, Microsoft Azure or Microsoft 365 certifications, CISSP, CISM, CISA, CCNA/CCNP, Security+, PMP, or equivalent practical experience.

Responsibilities

• Lead the newly insourced Infrastructure and Operations team, setting direction, building internal capabilities, developing talent, and establishing a culture of ownership, accountability, service excellence, and continuous improvement.
• Partner with IT leadership and business stakeholders to align infrastructure priorities with business growth, operational resilience, Cybersecurity, compliance, and global support needs.
• Analyze the current technical environment and develop a practical infrastructure roadmap that improves reliability, scalability, security, user experience, and cost effectiveness across PMS’s global operations.
• Provide regular updates, reports, and presentations on infrastructure priorities, operational performance, risks, and improvement plans.
• Develop measurable team objectives and operational KPIs, including service levels, incident response, problem resolution, change success, asset lifecycle, customer satisfaction, and continuous improvement outcomes.
• Own the design, implementation, lifecycle management, and operational performance of the global network, server, storage, endpoint, cloud, telecom, and collaboration infrastructure.
• Ensure the network's security, reliability, and scalability to support the company's growth.
• Establish proactive monitoring, alerting, capacity planning, patching, backup, disaster recovery, and lifecycle management practices to reduce business disruption and improve operational resilience.
• Support our cybersecurity program to protect the company's assets and data.
• Oversee cybersecurity policies, procedures, and controls.
• Stay informed about the evolving threat landscape and implement proactive measures to mitigate risks.
• Work closely with Spectris Cybersecurity team to ensure alignment.
• Lead operational practices for backup/recovery, disaster recovery testing, vulnerability remediation, patch governance, audit support, and infrastructure risk management.
• Move the organization from reactive ticket handling to proactive service management through monitoring, root cause analysis, automation, standard work, and recurring service reviews.
• Build and maintain runbooks, knowledge articles, support procedures, asset inventories, and operational documentation to improve consistency, resilience, and knowledge transfer.
• Lead incident, problem, request, change, and escalation management processes to ensure timely resolution, effective communication, and sustainable corrective actions.
• Own the delivery and continuous improvement of infrastructure, service desk, endpoint, and operational support services, ensuring high levels of availability, performance, responsiveness, and customer satisfaction.
• Develop and implement service management best practices, processes, and KPIs.
• Collaborate with cross-functional teams to anticipate business needs, improve the employee technology experience, and ensure IT services are easy to access, consistently delivered, and aligned to business priorities.
• Lead compliance initiatives, audits, and assessments, making sure the organization meets all required digital standards.
• Ensuring data is handled, transferred, or processed according to legal and company guidelines.
• Manage and enforce IT policies and procedures.
• Stay current on relevant infrastructure, cloud, security, and operations technologies, and recommend practical improvements that support business needs.
• Recommend and implement innovative technologies to enhance company productivity and competitiveness.
• Manage strategic vendor, contractor, and technology partner relationships while ensuring PMS maintains internal ownership, technical accountability, and clear service expectations for all infrastructure-related products and services.
• Continuously evaluate processes for improvements in efficiency, quality, and safety

Benefits

• Health coverage: medical, dental, vision, fsa, onsite clinic (CO employees), life insurance
• 401(k) retirement plan with company match
• Vacation, holiday, and leave policies
• Tuition reimbursement, Employee recognition programs, Employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager