IT Infrastructure Manager

ERC Pathlight•Aspen, CO

10h•Hybrid

About The Position

The IT Infrastructure Manager is the primary infrastructure solutions architect and leads all engineering and administrative team members in development of next generation infrastructure and system solutions. This individual requires excellent collaboration and coordination skills to communicate across IT leadership, engineers, administrators, service desk, security MSSP, Data Strategy team, and Enterprise Application team to ensure highly available, secure, and responsive IT systems. They’ll lead the sunsetting of legacy applications/systems and implement new technologies that adhere to our strategic roadmap. The role demonstrates senior level knowledge and expertise in all systems (both on-premise and cloud ), and identifies system requirements, recommends improvements, and implements changes with infrastructure engineers and administrators to enhance efficiency and reliability.

Requirements

Bachelors Degree in Information Systems, Information Technology, Computer Science or related degree is required.
Strong experience in Azure cloud environments including IaaS, PaaS, and Virtual Desktop.
Strong experience in Microsoft Windows Server (2012, 2016, 2019), On-premise Active Directory, and AD services including Group Policy, DNS, DHCP.
Strong experience in Microsoft 365 systems - Exchange, Teams, SharePoint, OneDrive.
Strong experience in network routing protocols and best practices.
Strong experience in Cyber Security and how it is related to Microsoft technologies DLP, AIP, Cloud App Security, O365 Content search, Audit.
Strong experience in VMware ESXi servers, vCenter and Horizon VDI.
Skilled in collaboration and coordination across disciplines.
Excellent communication skills, both verbal and written.
At least 2 years of direct team and people management experience.
Willing to travel up to 5% and occasionally work evenings and weekends.

Nice To Haves

Microsoft Certified Solutions Architect
ITIL Certification
VMware Certified Associate – Data

Responsibilities

Provides oversight to assigned team by supervising, guiding, and directing employees to be effective team members.
Ensures that everyone is equipped with the right skills, tools, and talents necessary for executing their duties.
Leads engineers and administrators in design, development, delivery, and remediation of cost-effective, secure, highly available enterprise scale infrastructure on-premise and in the cloud.
Leads investigation of new or improved technologies and contributes to strategic infrastructure planning, while sunsetting legacy systems/applications.
Collaborates with engineers and IT Director in infrastructure modernization efforts such as Azure IaaS and PaaS design, migration to Azure AD, next generation security solutions, systems integrations, and high-profile vendor selections.
Take lead on day to day activities and delegate appropriate tasks to departmental staff.
Serves as a technical infrastructure liaison between the vendor and business owners for all critical ERCPL systems such as the MicroMD RCM, Dynamics SL, Frameworks, surveillance and building automation systems, PrinterLogic, etc.
Ensures the technical stack supporting all business systems is in line with vendor requirements, ERCPL infrastructure requirements, and industry best practices.
Works with engineers and administrators to build robust DR procedures and exercises for all business systems and critical infrastructure.
Provides on call coverage for weeknights to support staff in facility emergencies.
Works hand in hand with the Service Desk Manager to ensure all Tier 3 and 4 incidents are triaged appropriately for response and resolution in line with SLAs.
Ensures strong communication channel with the Service Desk Manager for seamless teammate experience.
Mentors and trains individuals on best-practices, troubleshooting, and automation.
Works with Managed Security Service Provider (MSSP) , IT leadership, engineers, and administrators to deliver a security first approach to service and solution delivery to enforce HIPAA compliance.
Manages all SLAs with engineers and leads any forensic analysis in an exercised, suspected, or actual security breach.
Provides afterhours support as needed for critical systems (Ex: Maintenance & Escalations) and collaborates with ERCPL team members to triage issues.
Participates in major incident reviews, assisting in the identification of root cause and remediation needed to permanently restore service.