IT Infrastructure Manager

Natural Gas Services Group, Inc•Southlake, TX

1d•Onsite

About The Position

Join Natural Gas Services Group (NYSE: NGS) – a dynamic, growth-driven company at the forefront of energy solutions. With impressive 4-year sales (+203%, 27% CAGR) and EBITDA (+278%, 41% CAGR) growth, the company is expanding rapidly. NGS recently welcomed 5 new board members, strengthening our strategic vision with diverse perspectives and deep industry and functional knowledge. Our new leadership team boasts expertise in private equity, corporate strategy, and mergers & acquisitions, bringing a forward-thinking, results-oriented approach to every opportunity. Our CEO, former Blackstone private equity and hybrid PE firm founder, has extensive experience in turnaround and restructuring. Our CFO has significant experience in corporate strategy and integrating acquisitions. This unique blend of financial acumen and strategic perspective positions NGS as a premier destination for ambitious professionals looking to thrive in a fast-paced, high-growth environment. Be part of a company where your career can scale as fast as our success—join NGS today! NGS is seeking an IT Infrastructure Manager responsible for leading the design, delivery, and support of enterprise IT infrastructure and end-user services. This role ensures high availability, security, and performance of systems supporting field service operations, compressor monitoring, and corporate functions. The position oversees a hybrid IT support model, combining internal staff and managed service providers (MSP), while enabling scalable, secure infrastructure aligned with business growth.

Requirements

Bachelor's degree in information technology, or related field (or equivalent experience)
5+ years of IT infrastructure and support experience
Experience managing hybrid IT environments (on-prem + cloud)
Strong experience with Microsoft Azure / cloud infrastructure, network and systems administration, endpoint management and MDM solutions, ITSM tools and service delivery frameworks (ITIL preferred)
Strong leadership and team management
Excellent problem-solving and decision-making abilities
Ability to balance operational stability with innovation
Strong communication skills with both technical and business stakeholders
Vendor and contract management expertise
Must be authorized to work in the U.S.
The ability to understand and adhere to all job requirements and safety guidelines
Employment for this role is contingent upon the successful completion of a pre-employment background check, drug screening, and MVR check in accordance with company policy and applicable laws.

Nice To Haves

Experience in oil & gas or field service-based organizations
Familiarity with IFS ERP Cloud or similar enterprise ERP systems
Experience supporting IoT/field device connectivity and data systems
Certifications such as ITIL, Azure Administrator, CISSP, or similar

Responsibilities

Manage enterprise infrastructure including servers, networks, cloud platforms (Azure), and storage environments
Ensure uptime, performance, and reliability of systems supporting IFS ERP Cloud and field service applications
Oversee monitoring, patching, backup, disaster recovery, and business continuity planning
Manage endpoint infrastructure including laptops, mobile devices, and field technician equipment
Lead rollout and governance of Mobile Device Management (MDM) solutions
PC/Laptop support, refresh and standardization initiatives
Lead a hybrid MSP model providing 24/7 Tier 1–3 support for infrastructure and applications
Establish and monitor SLAs, KPIs, and service quality metrics
Drive continuous improvement of IT support processes and user experience
Oversee incident, problem, and change management processes
Manage IT Security to enforce cybersecurity policies, endpoint protection, and identity management
Ensure compliance with corporate and regulatory standards
Manage vulnerability remediation and system hardening initiatives
Support audits, cybersecurity insurance requirements, and compliance initiatives
Collaborate with business to support Workday, IFS Cloud ERP infrastructure needs
Ensure integration reliability between ERP, data warehouse, and operational systems
Support system performance tuning and environment management (UAT, PROD, etc.)
Manage relationships with external vendors, MSPs, and service providers
Negotiate contracts, monitor performance, and ensure cost-effective service delivery