IT Infrastructure Manager

Maricopa County • Phoenix, AZ

1d • $104,000 - $150,000 • Hybrid

About The Position

The IT Infrastructure Manager is responsible for the leadership, administration, and continuous improvement of the Recorder's Office enterprise infrastructure and technical support operations. This position oversees the Systems Administration and Help Desk teams and is responsible for the design, implementation, maintenance, security, and support of the County's server infrastructure, storage systems, virtualization platforms, Kubernetes environment, backup and disaster recovery solutions, network-connected systems, and end-user computing devices.
The IT Infrastructure Manager ensures the availability, reliability, performance, and security of technology systems that support the Recorder's statutory responsibilities, including critical election infrastructure. This position plans and coordinates infrastructure projects, system upgrades, technology refreshes, and equipment lifecycle management, working closely with the Application Development team to ensure that infrastructure platforms effectively support enterprise applications and software deployments. The Infrastructure Manager develops operational standards, monitors service delivery and performance metrics, leads disaster recovery and business continuity initiatives, evaluates emerging technologies, and provides technical leadership to ensure secure, resilient, and scalable technology services. This position is responsible for supervising staff, coordinating projects, managing vendors, planning budgets, and maintaining compliance with County, State, and Federal policies, standards, and regulations.

Requirements

• Four (4) years of related experience, with at least two (2) years of experience as a supervisor/lead
• Bachelor’s degree in Computer Science, Information Technology, or a closely related field
• Other combinations of education and experience may be considered in substitution for the minimum qualifications.
• Must successfully complete the next scheduled Secretary of State Election Officer Certification
• Must be eligible to vote in Arizona
• Must pass applicable background screening

Nice To Haves

• Eight years (8) managing an enterprise networks
• Experience with: Multi-Factor Authentication (MFA)
• Windows Server administration and Active Directory
• Ubuntu Linux administration
• VMware ESXi and vCenter administration
• Container platforms, including Docker and Kubernetes
• Hybrid Cloud
• Microsoft Azure administration
• Computer hardware, peripherals, and endpoint devices
• Enterprise networking, including switching, routing, TCP/IP, DNS, DHCP, VPNs, and network troubleshooting
• Excellent communication skills (verbal and written)

Responsibilities

• Monitors and coordinates the Service Desk queue; prioritizes, assigns, tracks, and follows up on incidents and service requests to support timely resolution and established service expectations
• Serves as the senior escalation point for complex endpoint, software, access, connectivity, peripheral, kiosk, mobile-device, and end-user technology issues
• Installs, configures, deploys, maintains, troubleshoots, refreshes, and replaces computers, laptops, mobile devices, printers, scanners, audiovisual equipment, peripherals, and related workplace technology
• Provisions and supports user accounts, Active Directory access, permissions, multifactor authentication, software, devices, and equipment for employees, contractors, temporary staff, and other authorized users
• Provides hands-on technical support for kiosks and specialized devices, including setup, testing, connectivity, peripheral integration, user assistance, incident response, and coordination with vendors and technical teams
• Coordinates and provides technical support for elections, public-service events, office moves, equipment deployments, training activities, and other mission-critical operations
• Documents incidents, resolutions, equipment configurations, asset assignments, troubleshooting steps, known issues, and knowledge articles in accordance with established procedures
• Identifies recurring incidents, service gaps, equipment issues, and process weaknesses and recommends corrective actions or improvements to the Infrastructure Manager
• Coordinates with systems administration, application support, vendors, project teams, and other technical staff to resolve escalated issues and prepare end-user technology for implementations and releases
• Provides peer assistance, technical guidance, and knowledge transfer to Help Desk staff without direct supervisory authority

Benefits

• Tuition reimbursement
• Exceptional work-life balance, with hybrid and alternative work schedule options
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% contribution rate per paycheck that includes a 100% employer match on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level