Information Technology (IT) Infrastructure Engineer I,II, Senior

Turlock Irrigation District•Turlock, CA

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About The Position

The Turlock Irrigation District is seeking a qualified IT Infrastructure Engineer to join their IT Operations team. This role is crucial for designing, configuring, implementing, supporting, and administering the District’s IT infrastructure, including the upkeep of multiple datacenters. The position also serves as an escalation point for the IT Helpdesk, handling complex technical issues and ensuring timely resolution of infrastructure-related incidents. The current technology environment includes VMware and Oracle virtualization, Cisco UCS, Cisco networking, Palo Alto Network security, SAN and fiber channel storage, firewalls, Microsoft 365, Teams Phone System, Amazon Web Services (AWS), Oracle Database, Oracle Fusion Middleware, Microsoft SQL Server, Windows and Linux servers, and wireless networking. The engineer's efforts will ensure the security, performance, and high availability of critical IT infrastructure to support reliable water and electric services.

Requirements

Bachelor’s Degree in computer information systems, computer science, or related field (required for IT Infrastructure Engineer II and Senior IT Infrastructure Engineer levels).
Four (4) or more years of experience at the IT Infrastructure Engineer I level in technology areas related to systems, servers, networking, datacenter, user and security administration, in addition to project management (for IT Infrastructure Engineer II).
Six (6) or more years of experience at the IT Infrastructure Engineer level in areas related to systems, networking, security administration and/or database management, in addition to project management (for Senior IT Infrastructure Engineer).
Experience with systems analysis, systems integration, system performance, and system monitoring (for IT Infrastructure Engineer II).
Experience with operations and security administration, policy development, strategic planning, systems analysis and integration, performance monitoring, security log analysis, computer forensics, and database management (for Senior IT Infrastructure Engineer).
Demonstrated success in mentoring and developing junior staff (for Senior IT Infrastructure Engineer).
Ability to communicate clearly and concisely, both orally and in writing with both internal and external contacts.
Ability to work cooperatively with executive and management staff, employees, and others to provide effective information technology services support at agreed-upon support levels.
Ability to maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers, and management.
Knowledge of systems analysis, programming, and testing procedures utilizing District standard computing platforms.
Knowledge of methods, practices, and principles involved in maintaining an effective hardware and software platform.
Ability to work on multiple tasks concurrently.
Ability to analyze and resolve IT Services system problems.
Ability to properly interpret various situations in accordance with existing laws, rules, regulations, and policies.
Knowledge of operation and care of general-purpose computer equipment.
Knowledge of principles of project management.
Ability to work in a rapidly changing work environment and to work well under pressure.
Ability to maintain work quality while meeting reasonable deadlines.
Ability to refine organizational skills and work independently.
Ability to direct the work of internal and external project team members as part of project management responsibility.
Possession of an appropriate California driver’s license.
Must file a Statement of Economic Interest in compliance with Governmental Code Section 8100.
Successful completion of an initial background investigation as well as additional periodic background investigations based on NERC-CIP or District requirements.
Sign & Acknowledge a Confidentiality Agreement.

Nice To Haves

Relevant experience in system and infrastructure administration including exposure to servers, networks, virtualization (highly desirable for IT Infrastructure Engineer I).

Responsibilities

Develop, enhance, and support infrastructure and systems for IT Services customers.
Guide the implementation and use of new and appropriate information technology efficiently and cost-effectively.
Provide information systems technical support and training to IT staff and customers.
Provide leadership and interdepartmental communication during analysis, design, implementation, and maintenance phases.
Review, analyze, and provide recommendations for system integrations.
Troubleshoot and maintain IT infrastructure, including network hardware and software.
Provide system configuration and solution integration services, ensuring functional and/or technical integration with various District systems and business processes.
Provide strategic planning, implementation, and ongoing support for IT systems, networks, and infrastructure.
Perform server and network administration, infrastructure management, cloud services (PaaS & SaaS), datacenter operations, virtualization platforms, database administration, and phone system support.
Analyze existing operations and evaluate new and existing technologies to recommend and implement process improvements that enhance efficiency, strengthen security, and reduce or mitigate risks.
Provide technical support by utilizing knowledge of existing technologies to troubleshoot issues, resolve problems, and support the implementation of new projects.
Keep abreast of emerging trends and best practices in server, database, network, datacenter, and security concepts and technologies.
Monitor and optimize server, network, and system performance.
Collaborate with the IT Security Division team to remediate and mitigate security vulnerabilities across all infrastructure and network environments.
Deploy, manage, and maintain systems and their corresponding or associated software, including firewalls, intrusion prevention systems, anti-virus and endpoint protection software, patch management, system monitoring solutions, and backup and recovery systems.
Develop, implement, maintain, and oversee enforcement of policies, procedures, and associated plans for network and system administration, as well as user access, ensuring compliance with industry best practices and security standards.
Participate in the planning, design, and implementation of disaster recovery and/or emergency response plans.
Provide assistance to the Security and Emergency Preparedness Department as necessary.
Comply with all District rules, regulations, policies, and procedures.
Satisfy any existing and future District security clearance or background check requirements.
Perform other related duties as required or assigned by supervisor.
Provide 24/7 support as assigned.