IT Infrastructure Engineer I-III

Grant PUD•Ephrata, WA

1d•Hybrid

About The Position

This position performs professional-level infrastructure systems analysis, configuration, documentation, testing, troubleshooting, and modification of Grant PUD’s IT infrastructure. The role involves server administration, analysis, build, configuration, and validation of system builds based on defined specifications and standards. The engineer will analyze assigned infrastructure issues, determine appropriate technical solutions within established standards, and escalate issues requiring higher-level architecture decisions or enterprise risk acceptance. The role supports business units and works closely with Electronic Technicians and Telecom Engineering to help maintain Utility datacenters. Specific duties vary based on the level (I, II, or III), with increasing responsibility for design, independent analysis, leading resolution of complex issues, and strategic implementation at higher levels. Specialization duties may include Enterprise Database Administration or DevOps.

Requirements

IT Infrastructure Engineer I: Associate’s Degree in computer science, information systems, or another related field; OR 1 additional year of relevant experience in lieu of degree.
IT Infrastructure Engineer I: 2 years experience performing infrastructure systems administration, analysis, configuration, testing, documentation, or modification in a functional IT environment.
IT Infrastructure Engineer II: Bachelor’s Degree in computer science, information systems, or another related field; OR 2 additional years of relevant experience in lieu of degree.
IT Infrastructure Engineer II: 4 years experience performing infrastructure system analysis, administration, design/configuration, testing, documentation, troubleshooting, or modification in a functional IT Operations Environment.
IT Infrastructure Engineer III: Bachelor’s Degree in computer science, information systems, or another related field; OR 2 additional years of relevant experience in lieu of degree.
IT Infrastructure Engineer III: 6–10 years experience in a functional IT environment with demonstrated ownership of complex infrastructure services.
A valid driver’s license with no driving restrictions.
Working knowledge of server hardware and operating systems.
Basic familiarity with virtualization concepts and storage.
Basic understanding of monitoring and ticketing systems.
Familiarity with Active Directory concepts, PowerShell basics, and version control concepts.
Skill in analyzing and solving problems logically.
Interpersonal skills including clear and concise communication both in writing and verbally.
Ability to follow procedures and document work.
Knowledge of server hardware, operating systems (Microsoft and Linux), virtualization platforms, mass storage, monitoring systems, basic routing/switching, data protection, and disaster recovery concepts.
Active Directory and related services.
PowerShell.
Git or other version control systems.
Skill in troubleshooting and root cause contribution.
Maintaining vendor/service provider relationships.
Clear written/verbal communication.
Ability to coordinate changes and document procedures.
Advanced knowledge of server and platform architecture, virtualization, storage, data protection, DR/BCP, monitoring and performance management, identity and access services, and security hardening.
Strong PowerShell/scripting.
Git and modern delivery practices.
Change control and operational governance.
Skill in leading technical investigations, producing RCA documentation, mentoring others, vendor management, and communicating risk/impact to stakeholders.

Nice To Haves

Entry to intermediate Microsoft certification(s) (e.g., Windows Server, Azure fundamentals/associate)
CompTIA (Network+, Security+)
ITIL Foundation
Microsoft intermediate certifications (server/Azure associate-level)
VMware Certification
ITIL Certification
Advanced Microsoft certifications (e.g., Azure Administrator/Engineer, Windows Server)
For specialization: SQL Server/Oracle/PostgreSQL certification(s) and/or DevOps certification(s) (Azure DevOps/GitHub, Terraform, Kubernetes)

Responsibilities

Performs server administration and participates in analysis, build, configuration, and validation of system builds based on defined specifications and standards.
Analyzes assigned infrastructure issues, determines appropriate technical solutions within established standards, and escalates only issues requiring higher-level architecture decisions or enterprise risk acceptance.
Supports business units and works closely with Electronic Technicians and Telecom Engineering to help maintain Utility datacenters.
Installs, configures, secures, and maintains server operating systems and core IT services.
Supports virtualization platforms, servers (physical and virtual), and basic networking concepts.
Assists with monitoring tools and asset/inventory tracking.
Performs work in accordance with all IT and Cyber Security policies and procedures.
Provides support to analysts, administrators, and other IT staff.
Follows production and work standards.
Assists with documentation and standard operating procedures.
Supports business units to ensure Platform Operations support is effective and timely.
Supports incident and problem management by collecting data, analyzing system behavior, testing potential resolutions, documenting findings, and recommending corrective actions.
Escalates as appropriate; follows accepted Change Control procedures.
Prioritizes assigned work and meets deadlines.
Builds, configures, documents, tests, and modifies physical or virtual servers in accordance with approved system design specifications, security baselines, and operational standards.
Validates system functionality and participates in patch testing, implementation, documentation, and reporting.
Assists with building and configuring physical or virtual servers to specific specs; performs prerequisite installs.
Supports patching activities including documentation and reporting.
Participates in on-call rotation as assigned.
Independently analyzes technical requirements and builds, configures, tests, and modifies server, virtualization, storage, and core service solutions based on business requirements, system specifications, security requirements, and internal standards.
Resolves moderate to complex infrastructure issues and participates in operational improvements.
Administers virtualization platforms; supports servers (physical and virtual), storage, and data protection platforms.
Maintains monitoring tools and related inventory.
Provides day-to-day guidance to junior staff; contributes to work standards and documentation; assists with training and knowledge transfer.
Reviews configuration and implementation work for consistency with technical standards and security requirements.
Performs incident and problem management activities; conducts troubleshooting and contributes to root cause analysis.
Analyzes system performance, dependencies, logs, configurations, and failure patterns to determine corrective actions.
Coordinates work across Platform Operations, Systems and Programming, Enterprise Applications Support, Service Desk, and other teams using accepted Change Control procedures.
Prioritizes work from multiple sources and meets deadlines.
Manages small to medium operational projects; maintains records and workflow timelines; identifies infrastructure and software needs.
Uses IT project management tools and standards set by the IT PMO.
Administers rights and prerequisite installs; performs patch management including approvals, scheduling, validation, exception analysis, and reporting.
Communicates effectively in stressful situations; analyzes problems and recommends viable solutions; follows projects and incidents through completion.
Monitors, updates, configures, troubleshoots, and maintains Grant PUD’s IT infrastructure.
Independently engineers, builds, and configures server, virtualization, and core services solutions based on business and technical requirements.
Leads resolution of high-impact infrastructure issues and drives reliability, security, and lifecycle improvements.
Implements hardening baselines and security controls; optimizes monitoring and performance management.
Maintains related inventory and lifecycle plans; performs work per IT and Cyber Security policies and procedures.
Provides technical leadership and mentoring; sets or improves production/work standards and operational runbooks; trains staff and ensures procedures are followed.
Collaborates with business units to ensure Platform Operations support meets service expectations.
Leads incident and problem management for complex issues; performs troubleshooting, performance testing, and root cause analysis.
Coordinates cross-team work using accepted Change Control procedures; can prioritize multiple high-visibility workstreams and meet deadlines.
Manages medium-to-large operational projects; develops scope, timelines, risks, and dependencies; partners with IT PMO tools/standards; drives projects to completion and ensures successful transition to operations.
Engineers and builds physical/virtual servers and platform services to defined specs and internal standards; manages patch lifecycle including approvals, validation, and reporting; improves patch compliance processes.
Serves as escalation point.
Communicates clearly with technical and non-technical stakeholders; produces decision documents and post incident reviews; drives corrective actions and continuous improvement.
Demonstrates commitment to Grant PUD’s mission, vision, values, strategic plan, and Grant PUD / IBEW 77 Local 77 Code of Excellence.
Maintain regular and predictable attendance.
Perform related duties and responsibilities as required.
Complete all required training.
Comply with Grant PUD safety procedures and applicable RCW/WAC requirements; understand and adhere to compliance requirements including laws, regulations, security guidelines, and Grant PUD policies & procedures.
Actively participate in all aspects of our safety program, including but not limited to: Following all safety policies and procedures. Alerting supervisors and coworkers to unsafe or hazardous working conditions. Reporting any safety incidents or close calls within 24 hours to your supervisor. Accepting feedback from supervisors and coworkers regarding your own safety performance.