IT Infrastructure Engineer

ASML • Chandler, AZ

1d • Hybrid

About The Position

ASML US, including its affiliates and subsidiaries, bring together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market, and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. The technician's role is to support and maintain organizational computer systems, laptops, desktops, and peripherals. This includes ordering, installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal workplace performance. The technician will troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.

Requirements

• High School diploma, Bachelor’s degree or equivalent experience.
• Microsoft/A+ or Networking+ Certification a plus.
• Proficiency in network communications, MS Office, O365 and Windows.
• Minimum 3 years of experience in a technical support/helpdesk, high profile customer service environment.
• Experience in the use and support of imaging, remote access and knowledge of phone system support is required.
• Strong experience in the use of IT related software and hardware, printers, and using Helpdesk software.
• Strong knowledge and experience with computers and Windows operating systems.
• Experience with computer build out and setup; imaging, application installs and configuration.
• Must possess a strong customer-centered philosophy.
• A solid understanding of PC compatible hardware.
• Excellent written and verbal communication skills.
• Experience in diagnosing problems with computer hardware and software with the ability to apply solutions to the problems.
• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
• Work according to a strict set of procedures within the provided timelines.

Nice To Haves

• Microsoft/A+ or Networking+ Certification a plus.

Responsibilities

• Configure, troubleshoot and support desktops/laptops, peripherals and mobile phones.
• Provides support for Email, MS Office, enterprise applications, computer provisioning, VPN and other services.
• Follows all IT standard processes and procedures along with monitoring license compliance.
• Provides support of 7/24 Global Support process by serving as Tier 1/Tier 2 point of contact and owner of problem/incident.

Benefits

• ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce.
• ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED