IT Infrastructure Engineer I-III

Grant County Public Utility District•Ephrata, WA

7h•$91,411 - $192,317•Hybrid

About The Position

This position performs professional-level infrastructure systems analysis, configuration, documentation, testing, troubleshooting, and modification of Grant PUD’s IT infrastructure. The role involves server administration and participation in the analysis, build, configuration, and validation of system builds based on defined specifications and standards. The engineer will analyze assigned infrastructure issues, determine appropriate technical solutions within established standards, and escalate issues requiring higher-level architecture decisions or enterprise risk acceptance. The role supports business units and works closely with Electronic Technicians and Telecom Engineering to help maintain Utility datacenters. The position may be eligible for a hybrid work arrangement and typically involves an 8-hour shift. The job description does not constitute an employment agreement and is subject to change. The District may use the applicant pool from this recruitment to fill additional vacancies in the same classification for up to six months.

Requirements

Associate’s Degree in computer science, information systems, or another related field; OR 1 additional year of relevant experience in lieu of degree (Engineer I).
2 years experience performing infrastructure systems administration, analysis, configuration, testing, documentation, or modification in a functional IT environment (Engineer I).
Bachelor’s Degree in computer science, information systems, or another related field; OR 2 additional years of relevant experience in lieu of degree (Engineer II/III).
4 years experience performing infrastructure system analysis, administration, design/configuration, testing, documentation, troubleshooting, or modification in a functional IT Operations Environment (Engineer II).
6–10 years experience in a functional IT environment with demonstrated ownership of complex infrastructure services (Engineer III).
A valid driver’s license with no driving restrictions.
Working knowledge of server hardware and operating systems; basic familiarity with virtualization concepts and storage; basic understanding of monitoring and ticketing systems; familiarity with Active Directory concepts, PowerShell basics, and version control concepts (Engineer I).
Skill in analyzing and solving problems logically; interpersonal skills including clear and concise communication both in writing and verbally; ability to follow procedures and document work (Engineer I).
Knowledge of server hardware, operating systems (Microsoft and Linux), virtualization platforms, mass storage, monitoring systems, basic routing/switching, data protection, and disaster recovery concepts; Active Directory and related services; PowerShell; Git or other version control systems (Engineer II).
Skill in troubleshooting and root cause contribution; maintaining vendor/service provider relationships; clear written/verbal communication; ability to coordinate changes and document procedures (Engineer II).
Advanced knowledge of server and platform architecture, virtualization, storage, data protection, DR/BCP, monitoring and performance management, identity and access services, and security hardening; strong PowerShell/scripting; Git and modern delivery practices; change control and operational governance (Engineer III).
Skill in leading technical investigations, producing RCA documentation, mentoring others, vendor management, and communicating risk/impact to stakeholders (Engineer III).

Nice To Haves

Entry to intermediate Microsoft certification(s) (e.g., Windows Server, Azure fundamentals/associate)
CompTIA (Network+, Security+) and/or ITIL Foundation (helpful)
Microsoft intermediate certifications (server/Azure associate-level)
VMware Certification
ITIL Certification
Advanced Microsoft certifications (e.g., Azure Administrator/Engineer, Windows Server)
For specialization: SQL Server/Oracle/PostgreSQL certification(s) and/or DevOps certification(s) (Azure DevOps/GitHub, Terraform, Kubernetes)

Responsibilities

Performs professional-level infrastructure systems analysis, configuration, documentation, testing, troubleshooting, and modification of Grant PUD’s IT infrastructure.
Performs server administration and participates in the analysis, build, configuration, and validation of system builds based on defined specifications and standards.
Analyzes assigned infrastructure issues, determines appropriate technical solutions within established standards, and escalates issues requiring higher-level architecture decisions or enterprise risk acceptance.
Supports business units and works closely with Electronic Technicians and Telecom Engineering to help maintain Utility datacenters.
Installs, configures, secures, and maintains server operating systems and core IT services.
Supports virtualization platforms, servers (physical and virtual), and basic networking concepts.
Assists with monitoring tools and asset/inventory tracking.
Performs work in accordance with all IT and Cyber Security policies and procedures.
Provides support to analysts, administrators, and other IT staff.
Follows production and work standards.
Assists with documentation and standard operating procedures.
Supports business units to ensure Platform Operations support is effective and timely.
Supports incident and problem management by collecting data, analyzing system behavior, testing potential resolutions, documenting findings, and recommending corrective actions.
Escalates as appropriate.
Follows accepted Change Control procedures.
Prioritizes assigned work and meets deadlines.
Builds, configures, documents, tests, and modifies physical or virtual servers in accordance with approved system design specifications, security baselines, and operational standards.
Validates system functionality and participates in patch testing, implementation, documentation, and reporting.
Assists with building and configuring physical or virtual servers to specific specs.
Performs prerequisite installs.
Supports patching activities including documentation and reporting.
Participates in on-call rotation as assigned.
Administers database security roles and access (Engineer II/III).
Executes backup/restore testing (Engineer II/III).
Performs routine maintenance (index/statistics, integrity checks) and basic performance analysis (Engineer II/III).
Supports high availability and disaster recovery procedures (Engineer II/III).
Participates in database patching and upgrade plans (Engineer II/III).
Maintains and improves CI/CD pipelines (Engineer II/III).
Supports infrastructure-as-code (e.g., Terraform/Ansible) for repeatable environments (Engineer II/III).
Contributes to deployment standards and release documentation (Engineer II/III).
Supports container and artifact management (Engineer II/III).
Improves observability (metrics/logs/traces) and alert hygiene (Engineer II/III).
Designs and administers enterprise database platforms (e.g., SQL Server/Oracle/PostgreSQL) including security hardening, encryption, auditing, and privileged access controls (Engineer III).
Leads performance tuning (query/index plans), capacity planning, and standards for maintenance, backup/restore testing, and retention (Engineer III).
Implements and supports high availability/disaster recovery (e.g., clustering/replication/Always On equivalents) and participates in DR exercises and recovery validation (Engineer III).
Partners with application teams on schema changes, release planning, and data migration activities using change control (Engineer III).
Designs and implements CI/CD patterns, branching strategies, release governance, and automated quality gates (Engineer III).
Builds and maintains infrastructure-as-code and configuration management (Engineer III).
Supports container platforms and orchestration as applicable (Engineer III).
Standardizes build and deployment automation (Engineer III).
Implements observability practices (SLIs/SLOs, metrics, logs, alerts), improves reliability through automated remediation/runbooks, and drives operational maturity (Engineer III).
Collaborates with other Platform Operations staff to execute established lifecycle activities.
Interfaces with other business units to ensure support is timely.
Applies system analysis techniques to evaluate assigned infrastructure needs.
Researches new technology and develops preliminary technical recommendations on needed purchases.
Administers virtualization platforms (Engineer II/III).
Supports servers (physical and virtual), storage, and data protection platforms (Engineer II/III).
Maintains monitoring tools and related inventory (Engineer II/III).
Provides day-to-day guidance to junior staff (Engineer II/III).
Contributes to work standards and documentation (Engineer II/III).
Assists with training and knowledge transfer (Engineer II/III).
Reviews configuration and implementation work for consistency with technical standards and security requirements (Engineer II/III).
Performs incident and problem management activities (Engineer II/III).
Conducts troubleshooting and contributes to root cause analysis (Engineer II/III).
Analyzes system performance, dependencies, logs, configurations, and failure patterns to determine corrective actions (Engineer II/III).
Coordinates work across Platform Operations, Systems and Programming, Enterprise Applications Support, Service Desk, and other teams using accepted Change Control procedures (Engineer II/III).
Prioritizes work from multiple sources and meets deadlines (Engineer II/III).
Manages small to medium operational projects (Engineer II/III).
Maintains records and workflow timelines (Engineer II/III).
Identifies infrastructure and software needs (Engineer II/III).
Uses IT project management tools and standards set by the IT PMO (Engineer II/III).
Analyzes, builds, configures, documents, tests, and modifies physical or virtual servers and platform services to meet approved system design specifications, security baselines, performance needs, and operational requirements (Engineer II/III).
Administers rights and prerequisite installs (Engineer II/III).
Performs patch management including approvals, scheduling, validation, exception analysis, and reporting (Engineer II/III).
Communicates effectively in stressful situations (Engineer II/III).
Analyzes problems and recommends viable solutions (Engineer II/III).
Follows projects and incidents through completion (Engineer II/III).
Collaborates with Platform Operations staff to implement lifecycle roadmaps (Engineer II/III).
Interfaces with business units to ensure support is effective and timely (Engineer II/III).
Applies systems analysis techniques to evaluate infrastructure requirements, technology options, risks, and operational impacts (Engineer II/III).
Evaluates new technology and contributes recommendations on purchases and renewals (Engineer II/III).
Collaborates with Platform Operations staff to implement strategy and lifecycle roadmaps (Engineer III).
Partners with business units to ensure support is effective and timely (Engineer III).
Leads evaluation of new technology, pilots, and proofs-of-concept (Engineer III).
Makes recommendations on purchases and standards (Engineer III).
Installs, configures, secures, and maintains server operating systems, virtualization platforms, core IT services, storage, and data protection systems (Engineer III).
Implements hardening baselines and security controls (Engineer III).
Optimizes monitoring and performance management (Engineer III).
Maintains related inventory and lifecycle plans (Engineer III).
Provides technical leadership and mentoring (Engineer III).
Sets or improves production/work standards and operational runbooks (Engineer III).
Trains staff and ensures procedures are followed (Engineer III).
Collaborates with business units to ensure Platform Operations support meets service expectations (Engineer III).
Leads incident and problem management for complex issues (Engineer III).
Performs troubleshooting, performance testing, and root cause analysis (Engineer III).
Coordinates cross-team work using accepted Change Control procedures (Engineer III).
Can prioritize multiple high-visibility workstreams and meet deadlines (Engineer III).
Manages medium-to-large operational projects (Engineer III).
Develops scope, timelines, risks, and dependencies (Engineer III).
Partners with IT PMO tools/standards (Engineer III).
Drives projects to completion and ensures successful transition to operations (Engineer III).
Engineers and builds physical/virtual servers and platform services to defined specs and internal standards (Engineer III).
Manages patch lifecycle including approvals, validation, and reporting (Engineer III).
Improves patch compliance processes (Engineer III).
Communicates clearly with technical and non-technical stakeholders (Engineer III).
Produces decision documents and post incident reviews (Engineer III).
Drives corrective actions and continuous improvement (Engineer III).
Demonstrated commitment to Grant PUD’s mission, vision, values, strategic plan, and Grant PUD / IBEW 77 Local 77 Code of Excellence.
Maintain regular and predictable attendance.
Perform related duties and responsibilities as required.
Complete all required training.
Comply with Grant PUD safety procedures and applicable RCW/WAC requirements.
Understand and adhere to compliance requirements including laws, regulations, security guidelines, and Grant PUD policies & procedures.
Actively participate in all aspects of our safety program, including but not limited to: Following all safety policies and procedures, Alerting supervisors and coworkers to unsafe or hazardous working conditions, Reporting any safety incidents or close calls within 24 hours to your supervisor, Accepting feedback from supervisors and coworkers regarding your own safety performance.