IT Infrastructure Analyst

Senior Flexonics Bartlett•Bartlett, IL

About The Position

The IT Infrastructure Analyst is responsible for supporting, maintaining, and enhancing the IT infrastructure of Senior Flexonics. This role includes the installation, troubleshooting, and repair of hardware, software, and network systems to ensure optimal performance and availability. The Technician will work closely with other IT team members to provide support for end-users, manage data storage solutions, monitor and maintain network performance, and maintain security protocols.

Requirements

2+ years of of experience in IT support, infrastructure, or network administration
1+ years of IT experience in manufacturing environment
Knowledge with Web Filter and Network Security
Experience with Cisco Switches, Wireless, and Cisco ISE
Must have experience in VOIP Phone Systems, Firewalls, and VPN.
Knowledge of SANS, Backup Systems, Exchange 2016-2019, Security Gateways, endpoint Security
Knowledge in Security/Patch Management
Help Desk System experience
Proficiency with Windows operating systems.
Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VLANs).
Basic understanding of cybersecurity best practices.
Strong troubleshooting skills to diagnose and resolve technical issues efficiently.
Ability to think critically and respond to issues quickly under pressure.
Excellent communication skills and a customer-oriented attitude.
Ability to explain technical information in simple terms to non-technical users.
Sense of Urgency & Customer-First Mindset
Results Orientation, Strategic Thinking & Problem Solving
Lead without Authority & Self Accountability
Strong attention to detail and documentation.
Ability to prioritize tasks effectively and work independently or as part of a team.

Nice To Haves

Knowledge of cloud computing environments (e.g., Azure) is a plus.
Experience with virtualized environments (e.g., Hyper-V).

Responsibilities

Install, configure, test, and maintain Windows operating systems, application software, and system management tools.
Diagnose and troubleshoot hardware and software issues for network devices, desktops, laptops, and servers.
Perform scheduled and emergency maintenance on IT hardware, including network equipment, desktop and server repairs, upgrades, and replacements.
Assist with network infrastructure setup, monitoring, and troubleshooting (e.g., switches, routers, firewalls, wireless access points).
Monitor network performance to identify bottlenecks, threats, or areas for improvement.
Support VPN connections, remote access, and wireless network configurations.
Perform routine checks and maintenance on Windows servers, backup systems, and storage.
Monitor system performance and implement performance tuning.
Manage user accounts, permissions, and access control for IT resources.
Implement and manage data backup systems to ensure regular and secure backups of critical company data.
Assist in the development and testing of disaster recovery and business continuity plans.
Support cybersecurity initiatives by implementing security policies and maintaining firewall, antivirus, and endpoint security solutions.
Monitor network and system activity to detect and prevent security breaches.
Assist in maintaining compliance with industry standards (e.g., ISO, GDPR).
Document configurations, processes, and any system changes for future reference.
Maintain records of hardware and software inventory and track asset lifecycle.
Generate regular reports on system and network performance and incidents.
Support IT projects related to infrastructure upgrades, system migrations, and deployments.
Coordinate with vendors and service providers for project support or equipment needs.
Responsible for all IT issues for all internal customers and equipment.
Assist in training for all new hires, and current hires in all areas of IT.
Provide technical support to employees in person, via phone, or remotely to resolve IT-related issues.
Act as a point of contact for IT-related queries and provide guidance on best practices.
Collaborate with other IT team members to ensure prompt and efficient service.