IT Infrastructure Analyst - South Region

State of Michigan•Jackson, MI

8d•Hybrid

About The Position

This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components.

Requirements

Possession of a bachelor's degree with 21 semester (32 term) credits in one or a combination of the following: computer science, data processing, computer information systems, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics.
Possession of an associate's degree with 16 semester (24 term) credits in computer science, data processing, computer information, data communications, networking, systems analysis, computer programming, information assurance, IT project management or mathematics and two years of experience as an application programmer, computer operator, or information technology technician.
Two years (4160 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.
Possession of a high school diploma and four years of experience as an application programmer, computer operator, information technology technician.
Four years (8,320 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.
Must attach a detailed resume, cover letter and official transcript to your application (word or pdf).
Attach copies of official college transcripts to your application. (Internet version of transcripts will not be accepted)

Nice To Haves

Understands the value of public service and wants to help meet the needs of citizens.
Excellent communicator, adjusting communication style and messages to varying audiences to ensure understanding.
Understands the value of standards and can advocate for them in a way that is understood and supported.
Excellent customer service skills.
Ability to motivate and support team members, manage expectations, and conduct oneself with integrity.
Embraces diversity, has a team-oriented mindset, communicates effectively with a wide range of professionals, and has a desire to invest in the success of the Division.
Self-motivated person who wants a challenge and to work in a highly paced environment.

Responsibilities

Performs a wide range of professional assignments in an Information Technology environment.
Serves as a technical expert, providing problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products.
Provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges.
Leads, coordinates and oversees teams that work on processes, procedures and technical specifications.
Plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components.