Analyst, IT Infrastructure

Celestica International LP • San Jose, CA

1d • Onsite

About The Position

The Analyst, IT Infrastructure will install, maintain, upgrade, and continuously improve the site's operating environment, ensuring the ongoing reliability, performance and security of the infrastructure. This includes monitoring and up keeping the operating environments; responding to incidents & problems, deployment of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Other responsibilities include troubleshooting problems as reported by users, supporting Web access and telephony services, and the acquisition, replacement and decommissioning of related equipment, software and services.

Requirements

• Strong customer service orientation, providing technical support to senior leadership
• Good analytical, troubleshooting and problem solving skills
• Highly proficient in laptop imaging, device management, and providing break-fix support
• Good communication (both oral and written) and documentation skills
• In-depth knowledge of the Windows OS (server and client) and the desktop operating environment
• Fundamental knowledge of networking concepts combined with a proven capability in diagnosing and resolving network connectivity issues
• Good knowledge of infrastructure service management & diagnostic tools and processes
• Good knowledge of end-point security management tools and processes
• Active CompTIA A+ is required

Nice To Haves

• Linux and other mainstream OS knowledge will be helpful
• CompTIA Security+ and Network+ are preferred
• Familiarity with a wide range of security and management tools, including endpoint protection platforms like CrowdStrike and ThreatLocker, encryption and patching systems such as BigFix and BitLocker, and IT Service Management (ITSM) systems like ServiceNow.

Responsibilities

• Provide technical support and perform maintenance
• Perform service monitoring and reporting, with a focus on risk management and compliance
• Explore new solutions, enhancements and opportunities for continuous improvement, projects and more
• Perform the acquisition, provisioning and decommissioning of related equipment, software and services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level