IT Infrastructure Administrator

News-Press & Gazette Company•Saint Joseph, MO

20h•Onsite

About The Position

NPG is seeking a self-motivated, enthusiastic IT Administrator with excellent communication and problem-solving skills who is willing to take on new opportunities. The IT Administrator will be based out of our corporate office in St. Joseph, Missouri, and will help support NPG employees in several locations throughout the U.S. As a member of the NPG IT Team, you will provide end-user support for NPG employees from broadcast, online education, and technology infrastructure companies across the country, ensuring they have the tools and assistance they need to succeed. Your daily duties will involve resolving service tickets through our ticket system by phone and email. You'll be the go-to person for administering and troubleshooting Windows and Mac operating systems, replacing failed hardware, and deploying new equipment. You'll also manage our hardware inventory, install and troubleshoot software, and administer our company's email environment. Additionally, you'll work closely with broadcast engineers, other technical personnel, and third-party vendors to keep everything running smoothly. Providing excellent customer support will be a crucial aspect of your role, ensuring our team can operate effectively and efficiently.

Requirements

High school diploma or GED required.
Must hold, or be able to obtain, a valid Missouri driver’s license with an acceptable MVR and adequate insurance.
Participation in a shared 24x7 on-call rotation is required.
Excellent communication and interpersonal skills.
Must pass a background check and drug screening.

Nice To Haves

Bachelor’s degree or equivalent experience or certifications is preferred.
Previous IT Service Desk or Helpdesk experience is a plus.
Experience in network troubleshooting.
Experience with cloud hosting environments.
Experience with Active Directory.
Experience administering Windows Server.
Experience with virtualization.

Responsibilities

Provide end-user support for NPG employees from broadcast, online education, and technology infrastructure companies across the country.
Resolve service tickets through our ticket system by phone and email.
Administer and troubleshoot Windows and Mac operating systems.
Replace failed hardware.
Deploy new equipment.
Manage hardware inventory.
Install and troubleshoot software.
Administer the company's email environment.
Work closely with broadcast engineers, other technical personnel, and third-party vendors.
Provide excellent customer support.