IT Infrastructure Administrator

Summit Academy O I C • Minneapolis, MN

2d • $55,000 - $65,000 • Onsite

About The Position

The IT Infrastructure Administrator is responsible for designing, implementing, maintaining, and securing Summit Academy OIC’s IT infrastructure and systems. This role ensures high availability, performance, and security of platforms that enable staff, instructors, and students to succeed. The IT Infrastructure Administrator partners across departments to deliver technology solutions that advance equity, access, and measurable results in workforce development.

This role plays a critical role in advancing Summit Academy OIC’s mission by ensuring reliable, secure, and scalable technology systems that support high-quality workforce training, student services, and institutional operations.

Requirements

• Strong verbal, written, and interpersonal communication skills.
• Strong troubleshooting and problem-solving abilities with attention to detail.
• Knowledge of Microsoft Windows operating systems, Microsoft 365, Active Directory, and endpoint management tools.
• Working knowledge of networking concepts including TCP/IP, wireless networking, VPNs, and network troubleshooting.
• Understanding of cloud platforms, virtualization, backup systems, and disaster recovery principles.
• Ability to manage multiple priorities, projects, and support requests in a fast-paced environment.
• Ability to work independently while also collaborating effectively across departments and teams.
• Strong organizational and time-management skills with the ability to meet deadlines.
• Commitment to maintaining confidentiality, data security, and operational excellence.
• Ability to adapt to changing technology needs and organizational priorities.
• Familiarity with IT service management practices and ticketing systems.
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent combination of education and experience).
• Minimum of two (2) years of experience as a System Engineer, System Administrator, or similar role.
• Experience with ITSM platforms, such as ServiceNow, JIRA Service Management, or others.
• Strong experience with Windows and/or Linux server administration.
• Experience with cloud platforms (Microsoft Azure preferred).

Nice To Haves

• Three (3) to five (5) years of experience as a System Engineer, System Administrator, IT Analyst or similar role
• Experience in a nonprofit, educational, or workforce development environment.
• Exposure to Project and Change Management concepts.
• Exposure to AI driven implementation in IT Operation
• Familiarity with identity management, endpoint management, and cybersecurity frameworks.
• Relevant certifications (e.g., ITIL, AI, M365, Azure Cloud, Infrastructure or Networking).

Responsibilities

• Design, deploy, monitor, and maintain on-premises and cloud-based systems (servers, storage, networks, and virtualization).
• Ensure high system availability, performance, and disaster recovery readiness to support uninterrupted instruction and operations.
• Manage system upgrades, patches, and lifecycle planning.
• Implement and maintain cybersecurity best practices, including access controls, monitoring, backups, and incident response.
• Ensure systems comply with organizational policies, data privacy requirements, and applicable regulations.
• Proactively identify risks and recommend mitigation strategies.
• Document system configurations, standards, and procedures.
• Partner with academic programs, student services, and administrative teams to align technology solutions with operational and instructional needs.
• Provide Tier 2/3 technical support and collaborate with IT vendor partners.
• Evaluate emerging technologies that could strengthen access, efficiency, and student outcomes.
• Track system performance metrics and continuously improve reliability and user experience.
• Contribute to strategic IT planning in support of Summit’s workforce development mission.
• Rise to the occasion to review and recommend IT solutions to meet future Organizational goals.
• Wear Technology leadership hats to lead technology projects to finish line.
• Partner with IT leaders and other departments to bring use case driven AI opportunities.

Benefits

• Paid time off (PTO) policy, which begins accruing at 10 hours per month
• 11 annual paid holidays in addition to 2 annual scheduled, paid mental health days
• Eligibility to elect comprehensive health, vision, dental, and voluntary life insurance
• Employer-sponsored life, short-term, and long-term disability insurance
• Eligibility to participate in our 401(k) retirement plan with a 4% employer match, effective day one
• Eligibility for an annual bonus based on organizational and employee performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level