IT Infrastructure Administrator
About The Position
Springfield ReManufacturing Corp. is an employee-owned company that remanufactures diesel engines and components for customers in the agricultural, industrial, construction, and truck markets. Associates take pride in their reputation as businesspeople who understand how they can impact the company's bottom line. The IT Infrastructure Administrator maintains and supports the company’s servers, networks, cloud services, and end-user technology. This position combines systems and network administration with Level 1 help desk support to ensure secure, reliable technology services for office and manufacturing operations.
Requirements
- Associate degree in information technology or a related field, or equivalent practical experience.
- At least three years of relevant IT experience supporting systems, networks, and end users.
- Working knowledge of Windows Server, Windows desktop operating systems, Active Directory, and Microsoft 365.
- Understanding of TCP/IP, DNS, DHCP, VLANs, wireless networking, firewalls, and VPNs.
- Experience with virtualization, backup systems, and endpoint security tools.
- Strong troubleshooting, communication, customer service, and documentation skills.
- Ability to manage competing priorities and work independently.
- Ability to handle confidential information and follow established security and access procedures.
Nice To Haves
- Experience supporting IT in a manufacturing environment.
- Familiarity with ERP systems, production workstations, barcode scanners, and label printers.
- Experience with Cisco Meraki, Microsoft Entra ID, Sophos, and PowerShell.
- Relevant Microsoft, CompTIA, Cisco, or other infrastructure certifications.
Responsibilities
- Administer and maintain physical and virtual servers, operating systems, storage, and related infrastructure.
- Maintain network equipment and connectivity, including switches, routers, firewalls, wireless access points, and VPN connections.
- Administer Microsoft 365, Active Directory, user accounts, security groups, and access permissions.
- Monitor system performance, availability, and capacity; troubleshoot and resolve infrastructure issues.
- Perform system updates, security patches, and routine maintenance.
- Monitor backups, resolve backup failures, and perform recovery testing.
- Maintain endpoint protection and support company cybersecurity policies and practices.
- Maintain documentation of system configurations, network layouts, equipment inventory, and recovery procedures.
- Coordinate with internal IT resources, vendors, and service providers to resolve issues and implement improvements.
- Serve as an initial point of contact for employee technology questions and support requests.
- Record, prioritize, troubleshoot, and resolve support tickets; communicate progress to users.
- Provide basic support for computers, monitors, printers, phones, mobile devices, and other peripherals.
- Troubleshoot Windows, Microsoft Office, email, connectivity, and common application issues.
- Reset passwords, unlock accounts, and assist with multifactor authentication and access requests.
- Install, configure, and deploy approved hardware and software.
- Support employee onboarding and offboarding, including equipment setup and account provisioning or removal.
- Provide basic user instruction and document recurring issues and solutions.
- Escalate issues to the appropriate IT resource or vendor when additional expertise is required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
