IT Infrastructure Administrator

SRC Holdings Corp.•Springfield, MO

21h

About The Position

The IT Infrastructure Administrator maintains and supports the company’s servers, networks, cloud services, and end-user technology. The role combines systems and network administration with Level 1 help desk support to provide secure, reliable technology services for office and manufacturing operations. The administrator supports physical and virtual servers, network equipment, Microsoft 365, Active Directory, endpoint protection, backups, and related infrastructure. The role also serves as an initial point of contact for employee technology requests, resolving common hardware, software, account, and connectivity issues and escalating matters when additional expertise is required.

Requirements

Associate degree in information technology or a related field, or equivalent practical experience.
At least three years of relevant IT experience supporting systems, networks, and end users.
Working knowledge of Windows Server, Windows desktop operating systems, Active Directory, and Microsoft 365.
Understanding of TCP/IP, DNS, DHCP, VLANs, wireless networking, firewalls, and VPNs.
Experience with virtualization, backup systems, and endpoint security tools.
Strong troubleshooting, communication, customer service, and documentation skills.
Ability to manage competing priorities and work independently.
Ability to handle confidential information and follow established security and access procedures.

Nice To Haves

Experience supporting IT in a manufacturing environment.
Familiarity with ERP systems, production workstations, barcode scanners, and label printers.
Experience with Cisco Meraki, Microsoft Entra ID, Sophos, and PowerShell.
Relevant Microsoft, CompTIA, Cisco, or other infrastructure certifications.

Responsibilities

Administer and maintain physical and virtual servers, operating systems, storage, and related infrastructure.
Maintain network equipment and connectivity, including switches, routers, firewalls, wireless access points, and VPN connections.
Administer Microsoft 365, Active Directory, user accounts, security groups, and access permissions.
Monitor system performance, availability, and capacity; troubleshoot and resolve infrastructure issues.
Perform system updates, security patches, and routine maintenance.
Monitor backups, resolve backup failures, and perform recovery testing.
Maintain endpoint protection and support company cybersecurity policies and practices.
Maintain documentation of system configurations, network layouts, equipment inventory, and recovery procedures.
Coordinate with internal IT resources, vendors, and service providers to resolve issues and implement improvements.
Serve as an initial point of contact for employee technology questions and support requests.
Record, prioritize, troubleshoot, and resolve support tickets; communicate progress to users.
Provide basic support for computers, monitors, printers, phones, mobile devices, and other peripherals.
Troubleshoot Windows, Microsoft Office, email, connectivity, and common application issues.
Reset passwords, unlock accounts, and assist with multifactor authentication and access requests.
Install, configure, and deploy approved hardware and software.
Support employee onboarding and offboarding, including equipment setup and account provisioning or removal.
Provide basic user instruction and document recurring issues and solutions.
Escalate issues to the appropriate IT resource or vendor when additional expertise is required.